Carpet News

Good selection of carpets and othere floor coverings Gave some sound advice to us with respect to wear in relationship to the carpet pile length. Showed us vevious quality types in the colour we require. All at a reasonable price with a good all round discount to. Service Vgi. Fitting professionally done. Excellent job.

Ordered a couple of carpets from Carpet News Fareham. The lady in the store was friendly and helpful. Picked the carpets and arranged a date for fitting, all good so far. Carpets were fitted by Mark Chambers as arranged, the fitter did a good job and were paid. We later noticed damage to our newly painted skirting board, a deep gouge that could only have came from a knife as they were cutting the carpet to size. I informed Carpet News via email with picture with no response, I contacted the fitter ( he left a card ) and again sent a picture of the damage, to be fair he did call straight back and told me that there was no damage and my paint was flakey" ! I understand that things sometimes happens but to cause this damage and not the courage to mention it and then try to gaslight me in saying its the paints fault is very disappointing. We had planned in carpeting the whole house using Carpet News but after this experience I will be going elsewhere. Very poor. do yourself a favour and look elsewhere."

So far so good. Very helpful, knowledgeable and friendly staff. A large range of carpets and flooring at various prices to suit everyone's pocket. Having our carpets fitted on a day that suited us which they went above and beyond to accommodate us. Just hoping we'll be happy with the fitting.

*updated below after unsatisfactory response from management*Awful customer service! They are really good in the shop I will give them that, but the moment they install a carpet with a rust brown stain on they don’t want to know. Phoned and emailed on 4+ occasions, being fobbed off every time saying it will be looked into. I would not recommend as they do not put their own errors right.*UPDATE*I appreciate the offer to replace the carpet, but due to the amount of furniture etc. and having a young child it wasn’t going to be convenient especially after all this time and having turned the room into our living space.As a result we requested a partial refund which we were told was being handled. Finally, after several weeks and multiple phone calls (where we were told consistently and constantly that it was being dealt with, despite seeing no action) we have been given less than 20% of the cost price of the carpet as a refund, and only after visiting the store in person to chase things up. I could not recommend this store, especially as when we were in there to sort it out another customer was complaining that the carpet they ordered never arrived and they needed it prior to making a sale on the motor home the carpet was going to be used in.

Have bought from here a few times ,staff very helpful and don't feel in your face like some carpet places we visit ,great price range and plenty of variety ,we are moving soon and almost certain this is where we will buy from again

Would give no stars if i could. Terrible. Avoid this company at all costs. Advised to order carpets for the whole upstairs of our home to ensure they would be available when we were ready for them. Shop are claiming no carpets held for us and have never held them. We've lost out on £1000 of carpets. Now have to buy them again. Incredibly rude service from all staff and owners.

A first class experience. Visited the well stocked shop and was given expert advice leaving me to decide with professional friendly staff from ordering to installation. All work in every room carried out on time with no mess left after finishing. Would recommend for a totally professional job at a very competitive price.

Just a word of warning, be careful with this company. I ordered carpet for my whole house, before the last of it was fitted I decided against having carpet fitted in my hallway but was told the carpet had already been cut and couldn’t get a refund. So instead asked for the carpet so I could sell it privately, turns out the carpet fitter messed up and the carpet was los. After phoning the shop I was told that because the it was carpet fitters mistake, who the shop employed to do it, I couldn’t get a refund unless the fitter paid for it, which he refused to do so I basically got bumped for £200. There are a load of better carpet shops in the area so be aware, I should have come on here for the reviews before going with them. Just a note, the staff in the shop were brilliant, unfortunately this came from the owner.In response to shop reply, I am unable to have the cut bit of carpet I originally bought due to mix up with fitter who the shop employed to do it (through no fault of mine). So instead of giving a refund which I asked for, they are giving me another random bit of carpet, as I said, be careful when dealing with this company as they ruthless in their endeavour to make money. Also be careful using their fitters, they try to use a loop hole by booking in their carpets fitters for you but get you to pay them direct so they can claim they hold no responsibility for anything that happens.

I really like a family run company and try to use them where I can, the staff in branch are good particularly Paul and Vicky. Two of my friends have used Carpet News with no issue and have been impressed with the end result. That said I wouldn't use Carpet News again. I was unimpressed with Mark who charged more than quoted, and was rude/ foul language. The standard of fitting was poor with gripper rods being felt through the carpet on the staircase, lumps in the carpet in both the dining room and hallway (the one in the hallway so severe it's a trip hazard) and the carpet in our living room and dining room were fitted in opposite directions so have different pile.

Couldn’t recommend enough, best carpet company in Fareham.