Cubitt & West Purley Estate Agents

I have just exchanged contracts to sell my house at 190 Brighton Road, Purley. The process has been quite long and there have been a few hiccups along the way so it was very helpful to have regular detailed feedback from Mark Wileman. He was always ready with useful advice and support. I'd also like to mention Tom Scola who was great at helping both sides to reach a fair selling price. Thank you Mark, Tom and the whole team.

Cubitt and West Purley have been brilliant. We put an offer in on a house before we had put ours on the market. Tom and Mia worked tirelessly to market our house and managed to arrange loads of viewings within such a short space of time. Our property sold within a number of weeks and we are now moving into our new home. Tom and Mia have been brilliant and their passion for getting the best for the seller is clear to see and certainly pays off. I would highly recommend Tom and Mia to anyone looking to sell. Plus a shout out to Aumit who got everything through for us at the end and kept us well informed.

The manager of the branch - Tom is not honest and transparent. Sellers beware, this review is to warn you and help you to make an informed decision before signing anything with Cubitt and West at Purley.1) He used manipulative methods to get me to agree and sign the contract regarding the sale of one of our properties. He told me verbally that C&W charge 1.25% and on the contract the fee he wrote, he said would be adjusted if the property sold for less. However once a buyer was found who offered 25K less than asking price, he later denied that the fee would be lowered to equate 1.25%, so he still went on to charge an extra £1200 from us!Furthermore, he did not show us C&W fixed fee structure document at all that they apparently have, which again is manipulative and deceptive, as its not disclosing all information, which you are meant to do, when 2 parties are making an agreement.2) When I asked him to show me properties that I could purchase and put an offer on after the sale of our property had come under offer, he was very unhelpful. He only showed me 2 properties. One of those properties I offered cash, just 10K below the asking price. Tom did not bother convincing the buyer to go with my cash offer over the mortgage related offer, when Tom knows a cash buyer is better than a mortgage buyer in todays market. I felt he just was not interested in helping me purchase another property at all. He was very lethargic. And the second property that he showed me, my family did not like as there were issues with that property. But that's it, I was just shown 2 properties, which is pathetic.3) I have now offered on a property through another agent. This property is a new build development. Tom at C&W are also selling these apartments but Tom did not show me these apartments nor discuss them with me! Even though I told him I am looking for rental yield of £1450 pcm. A rival estate agent showed me and when I spoke to Tom about it for advice, he seemed annoyed that another agent has shown me this property. Furthermore he proceeded to speak negatively about this development and tried to put me off from offering and purchasing it.I found Tom's conduct really appalling and manipulative. I complained to head office at Arun Estates who own Cubitt and West and their investigation manager Godfrey was a completely biased person where he carried out an investigation" but only spoke to Tom about my complaint and didn't bother calling and speaking to me to get further details on the matter and to thus carry out a thorough proper investigation. Godfrey just wrote back after 3 long weeks

We are very grateful to Cubitt & West, Purley who recently managed the sale of our property. In particular we would have no hesitation in recommending Tom Scola. We found Tom to be a very professional and skilled negotiator with an affable manner. Everyone we dealt with at Cubitt & West Purley we found to be extremely helpful, professional and always prompt in their response. In particular, Molly, Mark, Oliver, Zara and Denise who all worked extremely well as a team to complete our successful sale.

Cubitt & West performed amazingly for us and the sale of our property. We needed to move pretty quickly and they were extremely professional and efficient. A particular mention to Tom & Mia who were always on hand to help with any queries and updates. Thanks again to you both for your hard work. We will be recommending you!

The team at cubitt have been fantastic. Special thanks to Mia and Tom. Mia has been very professional, friendly and supportive throughout our purchase process. Definitely recommend them and will hopefully be using them again in the Future.

Really appreciated the level of customer service provided by Mark and the team.Nicest estate agents we dealt with in our search.

We had a great experience dealing with all the staff at Cubitt and West, Purley. Tom Scola was our main point of contact. He was very professional and made the process of purchasing our new home seemless. I would highly recommend Tom to any friends or family.

Excellent service from the guys here at Cubitt and West Purley. Nothing was too much for them, from allowing me to view the property numerous times!! Answering all questions I had and most important still being there even once I had moved in to the property.Molly was helpful and helped with any questions I had during the buying process which I think is crucial as a first time buyer.Tom was there when there were a few issues with the solicitors and really went above and beyond.I was never made to feel like I was bothering them and due to this I will most definitely like them to sell my property when I move on from here.I would also like to buy another property with them as I cannot fault the service at all.Thanks for all your help guys and thank you for making my purchase experience a pleasant one!!

Cubitt and West were very helpful in dealing with the sale of my late mother's house. They kept me up to date with the progress and were very friendly and professional. Had excellent service from Tom and Mia in particular. Would certainly recommend their services.