Three

I was recently in this store and received excellent help from Zac. His patience and explanations were so helpful while I asked many questions. Think this is an excellent level of customer service. Well done and Thank You, Zac!

I got some of my questions answered and some info i needed, but overall feel like the service I received here was condescending and like I was low key being belittled as I was not believed. One of the managers kept acting like I was lying about what I was saying and kept on not believing me, when I was just explaining my situation. Ended up changing my mind about a contract (considering going on a higher price plan) and manager acted like I was being annoying. Have been with three for a really long time but will be going to a different Three store for better service.

I have to give a 5 star thanks to Ross. He went out of his way to try and meet my needs however unfortunately the price comparison was just not there. Ross even if it had been just a bit more expensive I would have bought from you. Excellent sales person. Really I hope your manager sees this. As you are worth a million

THIS IS NOT A REVIEW OF THIS STORE, OR ANY PERSONS WORKING IN THIS STORE, THIS IS A REVIEW OF THE COMPANY ITSELF!.I have been with three since I first got a mobile back in the day before contracts were a thing. So that's a very long time now. I've always thought of three to be one of the best companies going for what they offer and I still believe that, how ever very recently Three mobile has caused me issues because of their Gross miss negligence towards a customer, I have called and called to try and resolve my issue,Three mobiles Customer service is appalling, they have cased an impact on my credit file because of thier mistake, I have tried to get them to do a credit amendment, they said they would because they have admitted liability verbally to me over the phone. A month has passed and I am still not even close to hearing back from them and every time I call I'm sent round in circles,This is impacting my ability to Ascertain credit where needed to.Also they have very poor signal, there is many areas where I cannot use my phone even tho I've had an updated sim card.I'm greatly disserpointed in the company and I'm now considering leagle action against them for the impact their negligence has caused me.Its a shame though because they do offer good contracts. I'm just disserpointed in the lack of Professionalism and care to their customers.

I had a problem with an E-sim and asked in store for help. Drew was especially attentive and helpful.

Called in store again today to upgrade my contract and received excellent customer service from all members of staff! Nice to see Ross after 2 years and once again he went above and beyond to find me an excellent deal, he transferred all data etc for me and I am now the proud owner of a new Samsung ! Excellent staff & store Many thanks A*****

My son and I went to 3 mobile in Castlepoint last Saturday, as our contracts were coming to an end .We were served by the manager called David and i have to say the service my son and I received was excellent .David jumped through hoops to get us the best deals for new contracts with 3 mobile and he had a great sense of humour and lots of patience as there were a couple of issues with our past contracts.We were in 3 mobile for nearly 2 hours and we left there very happy with the service we received and our new packages.All of the staff in the shop are very down to earth and it was good to see a good mixture of different cultured staff all working together.

Excellent service, explained everything well, Drew and Ross are a credit to the store.