Heaton Road Surgery

Absolutely terrible communication. Im sick to the back teeth of calling this surgery to try and find out what is going on. Just one example is I've now been waiting for a prescription since january that is for a chronic issue. This isnt the first time this has happened with a prescription. Also when their phone lines are too busy you are immediately cut off instead of going into a queue.If you can sign up somewhere else then do. Seriously, dont sign up to this surgery.

E consult is great service if not needing to see a medic asap. Such as requesting PRN meds or consideration for onward referral. E consult completed yesterday and request actioned and meds sent to pharmacy today, faultless service!E consult also and saves the horrendous experience of trying to get through on the phone. Not the surgeries fault either, don't blame the staff, blame the Tories!

Been with the practice a couple of years now. Never had any issues getting appointments and staff have been polite. Love the patient access website so I can fill in a form and someone would get back following day. They referred me quickly to rvi too when needed. Only feedback would be if they could open on a Saturday, even for half a day for those who work during the week.

I have spent a very frustrating 3 days trying to get treatment for a child with asthma. The child is already registered with the surgery has been diagnosed with asthma and has run out of inhalers. I've spent hours trying to get an appointment or prescription and when I can get through I've been given conflicting advice. In the end the doctor actually called my child at school during a lesson on her mobile which she is not allowed to answer during school, and I'm still waiting for a call back. Why not just speak to the parent or call after school hours or give us an inhaler until an appointment becomes available......I have decided to change surgeries after this experience and after 20 years as a patient.

So disgusting, Never helpful at all especially un-kind over the phone calls. Very disappointed

I completed an online triage today and received a call back first thing from Dr Gall, and appointment booked same day. She was lovely , and managed to book an appointment straight through the Rvi, without having to wait. Great service, very happy.

Absolutely appalling. You can never book an appointment becuase they're full". They never ring back and are very rude over the phone. Not helpful either at all"

Been waiting on a telephone appointment since 2oclock it is now 17-20pm baring in mind I work in an area with no signal so I’ve cut short my work day lost money to do so and still no phone call not acceptable at all. If it were me not turning up for an appointment they wouldn’t be happy really poor service.

I asked to be move to this surgery and after 2 months not a single person contacted me. I haven't been there once but I am changing the surgery straigh away. The worst service ever

Really, really shocking how unhelpful this place is when you need them most.After spending an age waiting for someone to pick the phone up (listening to pre-recorded messages of them basically encouraging you to hang up and go away), you are met with a load of can't do" and negativity.When you are ill