Cooks Industrial Doors

As others have said these guys are experts in awful service - they simply don’t care at all how much you need your gates fixed. Nothing will happen. Our company had 2 gates costing close to £17k from Cookes in June 2020. It’s been terrible from the start from Matt promising lots but delivering nothing, to Mr Cooke visiting our site and offering apologetic words - but once he left the service returned to cataclysmically BAD levels. A problem in December 2022 left our main security gate with no control PCB for 2 months with no updates from Cookes at all. They even blamed the motor being faulty.We have now called in another company who fixed the problem in under 1 hr and said there’s no issue with the motor at all!Cookes is their name - Crooks is their reputation!!!!!

Perfect fit, thank you Luke and your team.

I feel forced to write this! SHOCKING!!! We will no longer go anywhere near Cooks. Appalling service. 3 hours after fixing our gate we have waiting 8 weeks for a part for we are now told its not that part and low and behold the gate has failed again! Its two years old! Now using another company to fix it because these people are dreadful. Sorry for the review but you cant treat people like this in 2023!Basic service like updates, communication and not lying is always a good start! One person said it’s warranty then a day later it’s not, then it is again and now it’s not.UPDATED : We today have had Surelock Security out to look at our gate. They have fixed our gate in an hour. Cooke’s said it’s needed a new motor. Surelock showed me personally that the Cookes engineer, all so called engineer, didn’t put the locking mechanism back properly and hadn’t timed it right and now it worked perfectly! It’s was never the motor at all. Total incompetence on Cookes behalf.Do yourself a massive favour…..just use another company.

Poor service - They don't care. Find someone else that wants your business.

Excellent service - called Cooks to fix a broken electric shutter door on our warehouse and they arrived within an hour and fixed the door without any issues. Great service.

Specialists in Poor serviceManaged to supply the doors but don't expect to get them fittedVery efficient at collecting the payment

The company I work for has been chasing, chasing and chasing and they NEVER call back for a warranty issue which we have now had fixed by another company ! The fitter however is great and takes personal care but Cooks have proven over the years to absolutely dreadful. Hense we now won’t deal with them.

If you want bad service look no further!

From start to finish I can’t fault them. I ordered a 4.8M roller garage door and right from the very first contact I was kept well informed and the installation went very smoothly. One small problem that required a readjustment was completed very promptly. No hesitation whatsoever in recommending them.

Excellent Service with Competitive Rates, The response is prompt and would recommend Cooks Doors to other companies.