Lloyds Bank

Self service is not the future, it’s unpredictable, unreliable, and is a poor substitute, nearly always needing assistance from a human interaction, very nice welcome from a lady to try and transition changes away from the manned tills, today but it’s not for me at all it takes longer to queue at the self service than the faster moving queue for actual service! Having just lost the local branch on St Johns, accessibility and service is diminishing at quite a rate, would completely avoid if I could, but all banks are the same. It’s the staff and customers that suffer.

Such an awful bank. No sign saying customer service. So hanging around looking for a staff member. Ended up seeing a random woman sitting at a huge table, with a tiny tablet. No name badge. Then got told to sit down. Along with the other 7 people waiting. After 20mins some young man came over, with the tiny tablet. No private room to talk. Just in front of the other people waiting. Such a huge space, used badly. Very tired chairs. No official customer service area. Really tempted to close my accounts.

Slower than biden walking to a podium to talk utter cobblers ,wont be going in there again

great service, very professional I opened a current account in less than 10 minutes with everything fully operational

I'm sure the clerks are doing the best they can considering it's a very understaffed location but boy, what a mess. I went to do some menial requests as I couldn't do them online (who knew) and it took nearly 30 minutes to be seen.Four teller locations and two workers there seeing people.I then went to Metro Bank down the road to do the same request (ordering a checkbook) and I walked up to the front, and they even printed it off for me then and there! Was out the door within 5 minutes.If you're really loyal to Lloyds, fine, but, there are better experiences out there on the high street.

Handled routine enquiry about my bank transfer limits etc, polite and understanding. Thank you

Horrible people working. I turned up wanting to swap my graduate Account to a student Account as i am still a student. I Drove! Wasted my time And petrol only to be told That they dont accept proof from my phone? And That i Cant email them forward? I HAVE the proof. Also the woman in the meet And greet area completely ignored me And was Chatting away with every other customer who turned up. Lots of flyers And audio about respecting staff. But how about respecting And valuing customers? AND their time?

Been there yesterday and I have to say that this branch lacks the minimum standards of being professional. Very disorganised, lady with green top was at the front with no name badge to display seem to be forced to come to work as her attitude towards customers is all passive aggression. I wanted to deposit a cheque but the way I was treated as a customer was shocking first they told me no need for queueing and I can just fill a form since it is international deposit then hand it to the lady at the front. When I approached the lady at the front she got really annoyed and told I need to go back to my original queue!!! This my experience but i have seen this lady at the front being rude to other people as well in a very passive aggressive way. Such a shame that Lloyds bank have now come to standard where customer service is almost non existent.

I went into this branch today just to get two mini bank statements from the ATM machine ,For some reason the bank has removed the seating which were their ,I did ask one of the assistants,I was told that their doing a refit on the bank ,I always use the paying in machine when I getMy wages ,I found the seatting very useful for when I wanted to sort my money out ,As the only other seats were up the other end ,Please can you put the seats back again