Toyota Wearside

As a Toyota loyal customer, I have not received a reasonable level of satisfaction visiting this Toyota branch on the 11/01/2023.I reserved a Toyota Corolla 2021. My salesman was Lee Hilder. A very nice guy over the phone!He guaranteed the car is pet free and smoke free as I have some sever allergies. I drove down from Glasgow to their branch, a good 170 miles and 3 hrs 30 mins behind the wheel.The first thing I witnessed was my watery eye, because the car wasn’t pet free. I raised my concern to Lee and he changed his approach and voice (aggressive more than serious- it happens when someone trying to cover their lies) and stated that “it’s pet free for me!” (THE CAR WAS PET FREE FOR HIM! SMASHING)I then took the car for a test drive and as it was a very nice experience driving the car I said I am gonna get a cover for the seats and give the car a nice good deep clean and it’s worth it! At that point I noticed six signs of careless driving around the car, scratches and damages! Not really fair to call it wears and tears for the age of the car.They deducted £300, I spoke with their manager and we both agreed the damages are not worth £300 and could be thousands! He offered £500 off the car and letted me do another 170 miles back to Glasgow, empty handed!I think Lee is an Arnold Clark’s salesman and not a Toyota one! I didn’t expect what happened to me as I have been dealing with Robert in Helensburgh Toyota and Dominic in Stirling quite differently, they are friends more than salesmen!I won’t get a car for free of this branch as the money and deals are just excuses and life is not just a business! A wee £500 up or down won’t make someone poor or rich! even a thousand but the feeling that you were scammed will last for ever! He could’ve told me it’s not pet free and send me a picture of the scratches around the car and tell me this is what it is it! Do you wanna take it? Then life would’ve been much easier!######UPDATED#######Indeed Mr Chris Robert phoned me to take their personal pride to fulfill their service and called my review unfair! Oh what a shame! I have been free all my life to just do 7 hours of driving to visit their branch and to trust their lies and fraudulent services! Also I don’t have any work or family commitments! No time or money been wasted even emotions or feelings! And it’s all about a negative review to be taken down so they can hopefully get to success with their scams and fraudulent service so they can make more profit! Well done!I just wonder how selfish a person could be to not to see all of this happening to me and after all ask me to take down my review! I have complained to Toyota and asked for compensation, but not for your £500 offered one! My compensation is To take this seriously and to STOP Toyota salesmen from making false statements, telling lies, attempting to scam customers and if they can’t offer a reasonable customer service then just slowly goodbye to market competition!Being cheap or having discounts in place is not always attract customers, quality and reliability is important! Not everyone as miserable as your salesmen! Trying every possible disgusting option to make an extra £100 commission on sales!

We've bought five cars over the years, all from Lee Hilder.He is brilliantly helpful and the reason we keep going back to this dealership.

Alex kept me up to date all the way through the car being in the garage, he was also really friendly & happy go lucky & made me feel comfortable whenever he spoke to me, Alex also made me feel like a valued customer.

Excellent service from Melanie and the team great coffee always a warm welcome

Brilliant and stress free experience from start to finish. This is the second time I’ve used Toyota Wearside. Due to the great service received the first time I now make a longer trip to come here, as I live outside of the Sunderland area. They’ve been great each time, definitely recommend.

Fantastic service from a knowledgeable team, who dealt with my specialist , vintage Toyota remarkably well. Special thanks to Gavin, who is a real star, always helpful and professional. Thanks to the guys in the body shop for making the car as good as new. Everybody has noticed what a good job you have done.

Just purchased a Toyota C-HR GR Sport from Wearside Toyota. I received a first class service from Boyd from start to finish. Cannot recommend Boyd highly enough

I went to view a RAV4 an ex-demo the salesperson I've been dealing with.John Sillet-Coxon was very helpful professional and friendly arranged a test drive in the car. I have put a deposit on the car. I'll pick it up shortly. Thank you JohnQuick update thanks to technician Michael he sourced rubber grommets for my rav4

The sales executive who dealt with me was very helpful, knowledgeable and most importantly put me at ease (Liam Jones). Thank you

Can’t recommend enough. My Dad and I called in to see what vehicles they had in as my car was getting old and it was time for a replacement. We spoke to a guy called Boyd who was extremely helpful & dealt with us all the way through. He showed us round a few cars, told us how they worked etc. We arranged a test drive for the following day and everything had been prepared for ready for us going in. Despite road works outside of their control everything went smoothly. Everything was explained very well to do with any extra plans etc but nothing was forced on you in the typical ‘pushy salesman’ kind of way. From start to finish I’d go as far as saying it was flawless. Even the aftercare has been brilliant. Highly recommend!