New Purbrook Garden

I have been using this restaurant for the last few years. Usually is good service and food. I placed an order this evening. After thinking it seemed quite expensive I checked the order against the menu prices and it looked like I’d Been over charged by more than £10. I call the restaurant back to find out the prices on the menu I had was wrong which I was happy to pay the difference. I had also been charged for two items that I only wanted one of. Instead of offering me the difference back which is £7.10 they offered me £4. Which I though was ridiculous so I asked for a full refund which they refused saying the driver had already left. I obviously wasn’t happy with this and refused. Saying I would politely bring the food back to collect my refund. The gentleman delivered the food then offered me the £4 which I declined. Then he received a phone call and took the food back. I called back the restaurant and was given a full refund. I’m bemused why they would rather take the food away and receive no payment than give me the difference back which was their mistake in the first place. Very confusing and very poor customer service.

Ordered bbq ribs and chips,cost £8.30 ,5 ribs two of which almost complete bone ,hardly any sauce to speak of,surely it doesn’t cost a lot to put a decent amount of sauce in the tub.disgusting will not be using again

Had a variety of food over the years with these guys, and i rarely dislike any random dishes i try. The best chinese curry in hampshire in my opinion, food is always hot and tasty and friendly service

Excellent service. Made a telephone order for delivery and it was taken with ease. Was not specified how long it would take, but to my surprise it only took 25 minutes on a Saturday evening!Food was very enjoyable. Duck chinese style is always a must for me - it was perfect. Also massive chicken wings made my night.Thank you, look forward to ordering again.

Foods always really tasty,friendly service and done in reasonable time bearing in mind how busy they are.

One of my favourite local Chinese takeaways, food is always perfect and prices are very good too. Staff are lovely, never have to wait long if ordering in the shop and delivery takes about 45 minutes. Fab.

Absolutely awful service waited nearly two hours for home delivery. Not acceptable.

My friend's and I ordered noodle boxes tonight. Was sooo good plus we were pleasantly surprised by free prawn crackers.Thank you so much :) very good

First of all, the person on the phone/behind the counter was absolutely lovely and really friendly and I felt awful complaining to him, but unfortunately I had no other choice as the food was inedible. This is absolutely the worst chinese I have ever had, I actually bagged it back up and took it straight back to the shop. The curry sauce was like a big blob in a container, its consistency was that of mashed potato. The noodles were so overcooked they were mushy and they looked like they had anemia - the chicken in the chow mein really gave me the heebie-jeebies. The chips were so solid I could have used them as chopsticks - for what food? Who knows. But they would have made a pretty solid utensil. Not to mention every dish was as warm as if someone had just taken a deep breath and blown on it for as long as they could to heat it up. I would avoid this takeaway and recommend others to do the same.

A simple Chinese takeaway affecting a good selection of food. It's made quickly and tastes good. I'd called for delivery but delivery wasn't an option on that day. I've had food delivered before so not sure how guaranteed a delivery service is. It wasn't far to go and collect so this wasn't an issue for me.