LONDON BASEMENT PUMPS LTD

Our Basement rain water pump failed during a heavy downpour leaving us perilously close to a major flood. Called around, couldn't get anyone to respond at 5:00pm at night until I spoke with Sharon at London Basement Pumps. She got on the case professionally and quickly and before I knew it, Darren had turned up to save the day.He quickly identified the issue and explained it and recommend a solution. He could have easily gone for an over-sell but he didn't, he recommended a cost effective solution. We were fixed within 30 mins and averted a major issue. I would thoroughly recommend Darren and his firm. Cost was very reasonable and service absolutely first class.

excellent service - the team arrived on time and were friendly, efficient and professional.A detailed report with photos was emailed the following day. Charges good compared with company previously used.On a previous occasion, an issue identified by another company was quickly analysed and resolved and resulted in significantly lower cost.

Richard and his team were absolutely incredible in my hours of need. I cannot rate them highly enough, from the moment Richard took my phone call to Dan and Danny showing up at midnight working tirelessly in difficult conditions until the early hours to stop the water pouring in to my basement, and then to today when Michelle phoned me to discuss what needed to be done next. We will definitely be working with Richard and the team at LBP in the future.

We switched to LBP about 6 months ago after experiencing poor service from another company. Since then, LBP have provided an excellent service with a rapid response and friendly and knowledgeable engineers. I would have no hesitation in recommending them.

So refreshing to see a company who takes pride in their work. I called in LBP just 3 weeks after another company had completed our regular annual service on our pumps and then quoted another +-£600 for a tanker. LBP came in with a smile and saved the day (and without a tanker!). If I could give 10 stars I would. Highly recommend!!

Blown away with how good Michelle and the two engineers who carried out the work. Attended site the same day to replace basement pump. So refreshing to find a trustworthy and reliable trade! So many sharks out there! Would recommend to anyone

I was a little skeptical of the reviews before I called LBP but now I can see why they have such positive reviews. I'd been let down by a number of companies who had no experience with a basement set up and was quoted exorbitant fees during the Christmas period. LBP were extremely professional and clear in their communication from the start. They were able to resolve the issue in under an hour. I only wish I'd called them sooner. I cannot recommend this company highly enough.

This company provides the ultimate in customer service. I called them in desperation just after Christmas, when the pump system we inherited from the previous home owners failed - everyone else I'd tried had simply shut down for two weeks, no manning phones or any emergency options given. I got immediate, sensible advice from an obviously experienced engineer, reassurance that the problem didn't need an emergency callout, and a visit booked in for a convenient time at a later date.The two engineers who arrived (perfectly on time) couldn't have been more professional, courteous, patient or efficient. They diagnosed the fault, ordered parts to fix it and arrived early next day to complete the repair. They were happy to spend time explaining not only what had gone wrong, but also how the system worked and what to expect of it in operation.From their 24/7/365 availability and helpful attitude to their impeccable expertise and politeness, it was a delight to have such people taking control of a problem. They certainly went the extra mile to make sure the job was done to the highest standards. Next time, I know whose number will be right at the top of my calling list! Although in fact I won't even have a list - London Basement Pumps will be servicing the equipment from now on, and in the event of any emergency, I'm sure I can rely on this great team to come to the rescue.

I never normally post on line, but this company were 10 out of 10. It started from the first time I rang to make the appointment. They arrived promptly at the time they said. The guys were so polite and knew their stuff. This company obviously has core customer values at the heart of its business. I will definitely use them again.

Impressed by their customer care and their depth of knowledge. They visited site prior to proposing the works needed. They set out possible improvements to the site operation and offered advice on various aspects of the pumps, prior to carrying out the work in a friendly and professional manner. On completion of the works, they provided detailed reports on each of the three pumping stations that serve our five houses.Having contacted other Pump Contractors prior to their initial visit, I found they offered competitive pricing.They carried out the work in July this year. I will update this post with any new information.Thanks to Dan, Richard and the team!