Arnold Clark Preston Renault

I went in not 100% sure what I was looking for but needed a new car as an emergency. Darren was absolutely fantastic and the best sales person I have met by far. He managed to sort me out a new car in the space of 40 minuets whilst seamlessly explaining everything to me as I have never financed a car before. The whole process was stress free and I was definitely well looked after by all the staff . I could not recommend this branch enough , the staff are fantastic. If you go in be sure ti ask for Darren he will sort you out :)

Fabulous service from Darren and Richard. They were able to answer all of my questions regarding new Clio, and helped sort out the best deal for me. This will be the third car I've purchased from them and all cars have been amazing and trouble free.UpdateMore fantastic service. I have now collected my new car. Darren was so helpful. When I rang him to ask for help transferring my number plate, he just told me to come in and he did it all for me. He has gone above and beyond.

Excellent service from start to finish with Renault. Listened to wants and needs when viewing and buying car and setting up finance. Full communication at every step of the process. Spent time showing me the car and it’s workings on collection. Dealt with Rachel who was brilliant to deal with. Very friendly and personable making the transaction very smooth and easy for me. Always rang me back within the hour. Would recommend her to anyone. Overall Renault clearly work as a team with others stepping in to communicate when not their working day etc. Looking forward to enjoying my purchase.

Amazing customer service from Karl in the servicing department. Went above and beyond to keep me informed at all stages of my cars diagnostic test. Professional, timely, friendly and courteous.Would highly recommend these guys.

Spoke to Rachel, and she went above and beyond to help me out today. So friendly and welcoming. Went through everything in such great detail and found me a really good deal on a car. From now on I will only attend with Rachel for my future needs.

I arrived at the Preston branch unsure of which car l was going to purchase.I had arranged to meet Daniel Boston. He was busy on arrival, so my husband and l were greeted by a receptionist who made us a much needed coffee.Daniel came over to meet us and was very friendly and helpful. After numerous test drives, and hours of patience from Daniel l am happy to say l had come to a decision about my next car. Thank you to the team and especially Daniel Boston.

I've been searching for a new car for months with absolutely no success. I've a long series of difficulties with various other dealerships, ranging from major problems with the cars themselves, to disgustingly poor levels of service (in one case, from another large dealership) and many other frustratingly avoidable problems. Therefore, I was more than delighted when I visited Arnold Clark on the off chance that I might have better luck. After countless problems at every turn and a long line of poor service, I was so relieved when everything was made easy for me. Emily was incredible at every step of the process, with a warm and genuine service that was honestly second to none. I can't thank her enough for making the process so simple for me, always being friendly and helpful, making the whole process a breeze. I've never bought through Arnold Clark before, but after this I would absolutely use them again because they were so genuine, helpful and efficient. Thank you so much Emily for all your help, you are a star!!

Went to pick up new car. Car presented perfectly but the praise really goes to the 2 staff members who did the handover. Professional but very helpful and friendly. I can't recommend this dealership highly enough, from first viewing the car and ordering and the regular updates as to where the car was in the build and delivery chain. If you do read these reviews I just want to say thanks for the help given all the way.Once again thanks to Ben and Diana.

I've restored and worked on cars for years, I also worked as a mechanic when I left school.Yesterday my sister in law called me a little confused. She'd taken her 2018 BMW 1 series to Arnold Clark for a service and MOT - a deal she had previously paid for. Afyer the MOT she was informed it had failed on the nearside headlight beam being too low. [It was too low]. However, to repair it they quoted almost £500 saying the whole bumper would need to be removed!!!! I asked her to bring the car to my address, sadly some distance and inconvenient for her so I could have a look at it. When I checked the beam was way out, however the work merely involved using an extension hex to manually back in/out the plastic adjusters designed for that very purpose, and testing it on an MOT ramp beam test device.Today she took the car to North West Autocare, Bamber Bridge who fixed it in less than two minutes and without charge! Guys, we are very grateful.Inspecting the car they asked if it had been serviced, it had been, sadly the technician hadn't refitted the oil cap properly and it had pressurised, leaking oil out. They sorted this as well - free of charge.I'm struggling to see how this is incompetence, it appears to go way beyond that. This appears to have been a intentional way of prising money from a lone woman. The technician had spotted she didn't live locally and when she said she'd be taking the car to get the work done somewhere else - he pointed out the inconvenience given she lived some distance away.My advice is simple, I wouldn't trust Arnold Clark with my sons little-tykes push along tricycle.Not only was the quote outrageous, she was even charged for them to merely look at the headlight (30 minutes), for this privilege they incorrectly/falsified the issue/repair.Understandably she was so disillusioned by Arnold Clark she decided not to return and she paid North West Autocare for a second time.Excellent work North West Autocare ensuring a lone woman wasn't scammed. Can't recommend you enough, time and time again you've impressed me with your homesty and integrity.Arnold Clark - absolute disgrace. I'm appalled and will be telling everyone I know to avoid you like the plague.