Charters Estate Agents Southampton

I really appreciate Charters Estate Agents as they are so so quick in responding to enquiries and whenever we have a problem in the flat the issue is resolved on the day and latest the day after. They also check in to see if an issue was in fact solved and are always super friendly and helpful. I have been lucky with estate agents in the past but so far this is my favourite.

Many thanks to Carolyn for helping us find a new home. This is my second time to experience her excellent work/performance on the phone or via email. I met her twice in the office and she looked very professional. Charters has always been my choice when finding a new home, this agency has the best reputation in this area. KUDOS to all you do.

We chose to market our property with Charters based on their record for quick and efficient sales. Phil came and valued it and advised on a few particulars. It only took one viewing resulting in a sale in record time. Thanks to Grace for showing our buyers around the property and the rest of Southampton office team for their input at various points.. We hope that the remainder of the process completes as smoothly.

Phil from Charters was excellent, he did market research and gave me a valuation on my home and there was no pressure in getting me to market my property. Very friendly and knowledgeable. Simon from viewings was also excellent.

Throughout the tenancy, Charters provided an excellent service and were always professional. They provided quick and prompt responses and always worked with us to resolve any issues or disputes. I would like to commend both Lily and Clare, in particular, as our main points of contact with the lettings agency.Unfortunately, towards the end of the tenancy, the landlord made some unfair deductions from our deposit, which tainted our experience of the property itself. However, Clare from Charters Lettings Southampton took our counter-offer to the landlord and resolved this promptly. We were grateful for the photographs that were taken at the beginning of the tenancy to provide supporting evidence at the end to help resolve this dispute. After hearing about our frustration about the deposit deductions, Clare spoke with us and explained the situation offering her sincerest apologies for the inconvenience, despite this being through no fault of Charters Lettings themselves.We would use Charters Lettings in the future and recommend them to prospective tenants.

I am experiencing the great services by this team for over half year. The previous rental property viewing and application went smoothly and Carolyn was very helpful with her swift replies to our inquiries. Now my family is looking for a permanent home here and Simon is the best salesman we've met. He is super knowledgeable about the house and very friendly in every viewing. Kerry is also superb that she's brilliant and helpful, always a great pleasure to talk with her via phone.

Originally when I rented my property it was via St Moores and they were lovely and helped me with everything and all my annoying questions. At this point I did not realise how much I wish it stayed with them. Charters took over and most of the people that I have dealt with have been friendly and eager to help out. And only for that reason am I not giving a 1 star.So no one informed me of the check out process and I had to call in to find out what was going on. At this time I was met on the phone by a very rude consultant.The lounge room floor was fixed at some point close the beginning of my tenancy but looked like it was done by amateurs as the carpet wasn’t even put back in the same way it was before with a lot of the edges not under the skirting as it should be.I did complain about damp in the wall that was causing a lot of mould but that was “fixed” and painted over at a later stage. This is obviously going to become a problem again for future tenants because I have never known damp to be fixed by painting over it. The person Charters got to paint the bedroom didn’t lay down any protection on the floors or furniture and left paint splatters over my bedding, luggage and other parts of the room ie the door handles and light switches.Now that I have moved out Charters are trying to take a massive chunk of my deposit to “repair” things that were there once I moved in or caused by their “professional” handymen.I guess that is why they are such a successful company because they make all their money from extortionate deductions at the end of the tenancy.But as I could see from my previous review they get people to remove any unfavourable reviews. But this one is staying so people can understand what they getting into.

Tenants avoid at all costs ....They deeply regret renting through Charters Southampton estate agent for their student house. The experience was nothing short of a nightmare. From the moment they moved in they encountered a series of issues with the property.First, there was mold in several areas, broken appliances, poor heating and even a rat infestation. Slime was running down the bedroom walls, and the conservatory had loose panels which would allow the rain to enter the property. They tried to resolve these issues amicably, but the estate agents were incredibly slow to respond, rude, and extremely unhelpful.They had to constantly chase them to get anything repaired, and Charters always dragged their feet, opting for cheap and temporary fixes. It felt like they didn't care about their well-being and were more interested in appeasing the landlord.To protect themselves, our legal team advised them early in to the tenancy to correspond with the estate agent via email and to have a hard copy of the many issues with the dilapidated property.It became clear that the landlord may have been complicit in the delays of getting problems sorted quickly.To make matters worse, after they moved out, they received an unfair and exaggerated bill for damages and cleaning expenses. It was evident that the estate agent favored the landlord at their expense. When they disputed the charges, they were extremely unhelpful, and the mature students had to involve the deposit scheme to get their money back.They would strongly advise against renting through Charters Southampton estate agent. They do not prioritize the well-being of their tenants and engage in unfair billing practices. They failed to provide them with proper guidance during the negotiation, and it is clear that they do not have their tenants' backs covered.Fortunately, after taking advise from our legal team ( Charters letting department should have advised them ) the deposit company took up their case and was able to recover 98% of their deposit.But the overall experience with Charters Southampton was an absolute nightmare. Save yourself the stress and find a more reputable and tenant-friendly agency.

I have used Charters twice recently and been extremely impressed with them both times.Firstly, they have been responsible for the sale of a house my church owns and they have been excellent - great advice, good communication without being too pushy, did everything they said they would when they said they would.Then, after this great experience, they helped me with letting another property and I found their letting team equally as good as their Sales team. Great service, very efficient, all communications brilliant.I would highlight Jess and Cheryl in Lettings and Kevin and Simon in Sales - all great customer service.

Worst experience with Charters. We rented a house from Charters and they agreed on a lot of initial maintenance activities before moving, but most of it was not done. The stove, washing machine was not working and even there was junks and waste like beer bottles and takeaway box in upper floor. It was not cleaned. The bed was broken. They even told it couldn’t be done and might take weeks to get this fixed. We had to live in this condition and constantly follow up. Our point of contact change every month and we had to tell the whole story to each one of them. They even made all this our fault and said they didn’t agree on anything. When moved out, they had an outdated inventory list with many things mentioned in the list that were not present when we moved in. We had to go back again regarding this to rectify these mistakes. Being a reputed agency we thought they would offer great service, but it was the opposite. Very disappointed by this and would never recommend Charters to anyone.