Alto Wax & Lash Bar

Doracina is quite simply fabulous at what she does. She is super friendly and professional and knows her stuff! I feel very confident that I’m in good hands when I’m having my treatments. Her attention to detail is her strength and I leave the salon feeling absolutely fabulous.

Absolutely love this little business! Doracina is super friendly and I always feel so welcome when I visit. She is highly skilled and I always leave feeling so much better in myself. I would highly recommend this business for all your waxing and beauty treatments.

Great at what she does, her treatments etc but I feel there’s no compromise and one sided. I’ve been on time for every appointment apart from this morning. I was 10 minutes late which an extra 5 minutes was added onto the time I was late by the owner. I paid for the service in full in advance and as soon as I went in and apologised for being late, I was told I was lucky it wasn’t any longer than it was or she wouldn’t do the treatment. I then got told I did not have enough lashes in for the treatment from the last time I was done by herself. It was an infill treatment and inbetween appointments I took unwell, which resulted in my hair shedding, eyelashes and skin problems due to my immune system. I am able to put myself in others shoes and realise her time is precious just like my own and she may not have Been able to do the treament, which is understandable. However, where I feel I was unfairly treated is there was no attempt to move the slot to another day or to check her system and try and get me booked into get a full set another time. There was no refund of any sort given also. I had another infill booked in and she just cancelled it on her system and put on a pay now lock, so I had to pay right away where that is normally used for first appointments only. As a single mum of a 4 year old, money is tight as it is, especially at Christmas time. The reason I was late was because my daughter fell down steps and banged her head. I had to deal with that first, before dropping her off to school and I took the morning off work to attend the appointment. I don’t want to be spending my hard earned cash on a business that does not recognise that sometimes things like this can happen and it was the first occasion? It was very harsh.To make matters worse, the original response from owner was that I did not pay and she lost money from this appointment . Also apparently my daughter bashing her head off steps is covered under her terms and conditions so full payment is valid. After I messaged about me paying, she said she did not have time to check her system to see I did in fact pay. No apology, nothing and she had time to sit down and write her response eh? I was also told to find another business who’s terms and conditions suit me best LOL. No need to tell me to find another business as I would never go back to someone who treats others as badly as this. If you want a decent, HONEST person, please avoid this place at all cost. I will try and upload the messages to show what type of person you would be choosing to spend your money on.

I love going here! Been going for lots of different bits and bobs over the years and never had a bad experience. Doracina is fab and a total expert when it comes to brows! Booking system is so easy and efficient too. I can’t recommend Alto enough!

I love this place enough, Doracina is absolutely amazing, I get my brows waxed regularly here and she is amazing and makes me feel amazing, I have recently had my nails done too! Don't think I could go anywhere else now!

Delighted with the end result on both my visits! Booking process is so easy and straightforward, salon is spotless and so reading. And doracina listens to what you’re looking for and delivers!

Highly recommend. I have been using alto wax for my brow appointments for a while now and have never had a bad experience. Doracina is friendly and great at what she does. She always makes you feel welcome and makes sure you are happy before you leave. Booking system and reminder emails are great and prices are great too.

5/5. It was my first proper time having the experience of getting HD Brows. The shop has a good range of professional products and good deals. It’s great to have a system where you can book through social media, making it for easy transactions and interact with the business and the people, which makes it a success. Dora made me feel welcome from the moment I walked in through the door. Dora is very friendly, easy going and shows a passion in the career she has pursued in, and with this has a good wealth of knowledge and experience to her name. It is a very clean and well presented area. I would highly recommend and will sure to be back soon.

Doracina is amazing at what she does. She is very professional and always looks after her customers brilliantly. I always go here to get my acrylic nails done. I have also had a lash lift and brow lamination, both of which I loved too. You always get a good blether too. Would definitely recommend 100%