Horizon Mobility Ltd

Plea to all..••••••••Do Not trust this business•••••••I will leave a more detailed review.I’m currently on hold to the—Fraud Prevention from my bank in regards to this so called business—Honesty if you knew the story you would be sickened.They cater to the the most ‘vulnerable’And we’re down over 600/700 for a product that never shown up leaving a little girl out of pocket and stuck in her wheelchair - ( baring in mind ) she’s fully wheelchair bound. And as a result couldn’t change her nappy. Prone to soresI will happily write a more in-depth review once we have this matter settled and will happily keep sharing so hopefully this doesn’t happen to anyone in a similar situation

If I could give zero I would, please beware of this company. They didn't deliver what's promised and refuse to refund on items not delivered. Each department blaming the other. Dreadful company taking advantage of disabled people.

User beware.Only give it 1 star because I got a refund. I hired a wheelchair for minimum term of 2 weeks. When the package was opened we noticed what looked like white stains on the seat and the left hand foot support strap was incorrectly fitted ( a neighbour kindly put it right for us ). The first time we used it the left wheel buckled underneath and I nearly fell out if the chair. Luckily enough there were people in hand to help my wife get me and the broken chair back to my car. It was humiliating and dangerous. On inspection it was found that screws were loose on both front wheels. On contacting customer services they apologised and refunded my money. In addition they admitted the white on the seat was chemical residue from an unfinished cleaning process. They also said the chair was supposed to have been sent to the service dept for repair but was sent to me instead ! When trying to take it further the shutters went up and they went on the defensive. I was told I could try but as there was no damage and no one got hurt they doubted if I would qualify for any further compensatiion.They didn't even offer a replacement chair free of charge for the remainder of the hire period. It just shows the mentality of the company.

Exceptional customer service by Sam. I emailed on Friday 3rd June (bank holiday) and was called back by Sam in an hour. I explained my Dad's foot rest on his Azalea wheelchair had broken and he was unable to sit in it. It was his birthday the next day. Sam said he could get someone out the next day to fit a new one which came by 10am so Dad could enjoy his birthday.

We turned to Mobility Hire when a family relative was involved in an accident requiring a hospital bed at home so they were able to be discharged from the hospital.The process was really easy to complete and with plenty of communication the rented items were delivered on-time by their really helpful team who also set this up nicely and explained in detail how to use it.Once we were ready for the rented equipment to be returned, a time for collection was given and was picked up promptly.I am very impressed by the service that was received overall from Mobility Hire / Horizon Mobility and would thoroughly recommend to anyone who finds themselves, friends or family in a position where they require their services. Keep up the good work!

Have already booked again for next year. Highly recommended.Helpful friendly staff, quality equipment, made download festival possible for me. Liam and Karen have been so wonderful in helping me and answering my questions.

Currently trying to resolve an issue with recieving the wrong item. I was initially spoken down to by Patricia on the customer service team and I am very unhappy with the service received especially considering the gross mistake made by the company. No customer should be dealt with or spoken to how Patricia spoke to me. The issue has now been resolved after being escalated to the manager who was considerate and kind; however I would not recommend to order from this company if you are an elderly or terminally ill person with no family or someone to speak up and fight for you.

As if someone needing a wheelchair for next day delivery isn't having a hard enough time, they don't even follow through.It got to about 2pm the day of delivery and I contacted them asking if I could get a time slot to expect to recieve it. I find out its no longer being delivered today at all.Absolutely would not recommend

I would not recommend to use this company Mobility hire and Horizon Mobility Ltd they're the same people.. This company just take advantage of vulnerable disabled people, it is disgusting.I hired a powerchair but was told I did not need an assesment to ensure that it would be right for me as they ensure it would be set up to my correct measurements that i had to take and provide myself.First they delivered it and the guy looked me up and down and said it's not for you is it!?"