Nottingham Community Housing Association

What a mess NCHA find themselves in regards there repairs for most of there customers now they have taken on there new contractor ( FORTEM ). This company was most certainly the wrong contractor to choose when NCHA management sat around the table on Procurement day. & Fortem now Unable to keep there words on there company logo`s ( PEOLPLE WHO CARE ) & with NCHA also taking the blame for this massive blunder in the history of the organisation and now with customers having no faith or tust in NCHA to deliver a fair and proper service for repairs. the following true story's give evidence of the true failure of such a collapsed service. Disabled wheelchair customer reqired a light bulb in there kitchen, six weeks??, a Disabled wheelchair customer with a potential leak in the loft because of a sudden show of mould & damp on the ceiling , eight weeks ????, customer with children needing new smoke alarm, three weeks ???. I ask, why hasn't NCHA taken on a 2nd company to help with the massive back log of repairs or wipe Fortem clean from there books and replaced with a reputable company that can actualy give our customers the service they so deserve. i fair the backlog for repairs is going to last sometime yet before it gets better.

NCHA! Something needs to improve immediately in regards to your repairs and how you treat your tenets. The property my parents are in suffered an arson attack last year! It’s been well over a year and NCHA has done nothing at all to repair the damage the fire caused. There’s still cracked/broken windows, melted guttering, burnt down fence which leaves no privacy and a destroyed law. Yet when they have called numerous times they are being fobbed off by rude ignorant staff who want you to fill out dozen forms which lead to nothing (to mention they have done this a few times repeatedly)I have also called on my parents behalf to which the person on the phone stated that this matter isn’t an emergency or a priority for them. And that they couldn’t care less if the repairs are left outstanding… I’ve had to take legal advice on this.

I’m sad to say from totally respecting NCHA for the first 21/2 years after I moved in, to now getting that stressed out that I have cried today that they have lost all my respect. The cowboys (pathetic really as not even fit to be associated with a cowboy) who are now employed to cover the repairs are not fit for purpose. I have come to the point where it is making me ill to have to deal with Fortems and would rather leave the work than have to put up with spending days at home in the hope that they might come and are able to do the job. I think that how residents are being treated, and having to put up with a repair company not capable of organising a booze up in a brewery ( being very polite) it’s time to fight back. I’m sure it would make interesting reading for the local papers, just my experience let alone all the others on here. I may be 70 and had brain surgery but I am not prepared be treated like this. I am not ready to roll over shut up and put up!

After having cowboy builders sent to do work on my bathroom the housing still haven't repaired the damage 3 years on I just get promised it will be sorted ...Just get people in that don't know or don't want the work ..I guess all this housing cares about is the rent.Stay clear even if its a brand new home they are cheap/dangerousI've been out of pocket by having to buy a new stair carpet from bathroom leaksAlso my child fell out of the bath because the panel don't fit properly andwas hurt badly.My next step is environmental health because my bathroom is mouldy and dangerous..Avoid

A good housing landlord with well equipped houses. I'm glad I found you when I relocated to Nottingham. I have enjoyed staying in the apartment.

They don’t care about their tenants and however how much you complain they won’t do anything or will do a poor job, the bath would always leek downstairs to the kitchen for about 11 years I call they come they paint and say they fixed it but it still happens so then for about the last year i have been calling for them to change the whole bathtub which they did after one year of me constantly calling for that to happen. The man came after he left the job undone where we could see under the bath he left the side panel in my hallway and said he’ll come back then next day to get a new handle. There are wooden sticks with needles under the bath that my old mother nearly stepped on its been one whole month and the panel is still not on its disgusting if I could give NCHA 0 star I will horrible service I have been waiting for so long for an appointment so the man can come back however I had nothing do I have to wait a year until he finally finishes the job ?

NCHA are a disgrace! I phoned on Tuesday because my boilers broken and they told me I’d have to wait 72 hours before someone would even come and look at the boiler. I’m a disabled household and I cannot tolerate the cold and my body shuts down in cold temperatures and I could easily be hospitalised from this. NCHA still refused to act until after 72 hours and came out Friday at 15:55 and told me they couldn’t fix it because it needed a part and to ring again on Monday. All my lymph’s have swollen, and I’m in pain and they’ve done nothing to help. I’m a priority customer with my Energy supplier because I cannot function at temperatures this low and could die, so I’m not allowed to be off supply. It’s now Saturday and my house is damp and I have no clue when the boiler will be fixed. I’ve got several layers on and it’s still uncomfortable. NCHA need to change the 72 hour policy and stop causing such distress to their Tenants because they don’t have a right to decide if it’s cold enough to act! Also I’m already struggling with energy costs like most, and I’m now having to use heaters and the Emersion heater until they decide to sort the boiler.I’ve phoned several times and nothings been done! You should all hang your heads in shame!

I will keep this short, please look elsewhere! What you save in rent you pay for in a number of areas, namely rude staff support and waiting weeks for repairs. Any time you report a repair they will either take forever to respond via email or patronise you to death via the phone then incorrectly log your job. The staff regularly assume you don't know what you're speaking about and just speak over you. Fortem (their repair company) hardly has appointments in the month and cancels on the day, it's all a joke. I have a leak in my flat, reported it before it got major and they did nothing till it spread to the rest of the flat and I incessantly called them.Please spend more and go elsewhere as peace of mind is priceless.

We had a leak in our front room about 8 years ago, which has led us now to wood worm and very severe rotting of the floor, the floor sunk pretty badly, i have already been damaged by going through the floorboards, i rang ncha and all they can say is its above my pay grade and that they apparently sympathise with my now permanent issue, i have not been to the evening post because i have done one better, i went to a housing disrepair solicitor after being pushed around and fobbed off after calling nearly every week and nothing has been done about it. Absolute disgrace of a housing association.I would advise everyone stay away from ncha as all they want to look after is their own pockets. 14 and a half years of living through an absolute nightmare.

The out of hours EMERGENCY repairs REFUSED to come out and help the police get into a flat to stop a suicide! But they’ve visited mine in 15 minutes when my door lock broke a few months ago????????!!!!The guy on the phone was extremely rude and uncaring!! Disgusting attitude!!!Sadly when the police SMASHED the door down, the young man was deceased and I had to witness him leaving in a body bag!!!!They will be a formal complaint regarding this!!!