Martin & Co Manchester Central Lettings & Estate Agents

We have been renting with Martin & Co for 2 years and whenever we have had an issue they have been super quick to sort it.My bed broke early on and within a few days I had a new bed frame.Our building has recently suffered a moth infestation and again Martin & Co were quick to resolve the issue by organising for us to have hard wood floors instead of the wool carpet. This was sorted within weeks and on top of that the whole flat has also been freshly painted.All in all a very good service!!!

RUN AWAY FROM THIS AGENCY ASAP.I just have a very poor experience with this agency during my process of renting a property. Sameena Rashid (letting supervisor) required us to pay 6-month rent upfront without letting us to see our apartment. We told her that we are willing to pay full amount of money, as long as we can see our property, but she say no. Who is going to pay more than £5000 without seeing the property?They communicate with us via Whatsapp and we are unable to contact them by phone. It seems like they’re doing something wrong and affraid of picking the phone up.Really dont understand how they can exsit with this working style. Very unprofessional.

Happy with my experience with Martin & Co Manchester Central. Overall their staff are very attentive and have resolved any maintenance/repair issues. The agency is very trustworthy as well, having refunded an accidental overpayment of rent within 24 hours.

DO NOT USE, AVERAGE RATING IS LOW FOR A REASON - absolutely shocking customer service. Seems like they never work. Never respond to calls or emails. When my flat mate initially moved in, they took weeeks to complete our reference docs and seemed like they had no idea what they were doing and only completed these a couple days before our move in date. When we moved in, the blinds in all rooms were broken. We had to pester them constantly and only when we threatened to contact the landlord directly, they did something about it. This took 3 months.

Do yourself a favour and DO NOT use this agency. They have literally stolen a chunk of our holding deposit and offered absolutely no explanation why - which in my books counts as stealing.Whenever I had any questions about the referencing Sameera just told me to reach out to RightMove and ask them - it's literally your job to know this why are you making me do it for you?We then sent a £288 holding deposit and asked for a 6 month tenancy (which was an option given to us), then the landlord said he only wanted 12 months so Sameera offered to return our holding deposit. We then received £218 back and not £288. I sent MULTIPLE emails asking her for an explanation and she completely ignored me!!!I don't even know how it's possible for a registered and reputable business like this to just take some of our money without even specifying why.I'm not someone that ever leaves reviews really but this is just shocking on so many levels, I had to.

Very poor experience with this agency.Me and my girlfriend tried to contact with them via phone number from the morning to evening but no one pick up the phone. They only communicate with us via Whatsapp with very unprofessional messages.We want to see the property before pay more than £5000 but Rashid (agent) refused. Even though we already proved that our total income meets the requirement, she still wants to take full amount of rent WITHOUT LETTING US TO SEE THE PROPERTY???Luckily that I saw these reviews on Google before actually working with this agency. Now I understand why so many low rates from people.

It was a very strange experience. I thankfully did not move into any of their properties, but was in the process of making a viewing following an ad which showed a picture of the Quay, not the property (perhaps my first red flag).They sent me a video of the property via WhatsApp and I asked if there was an oven. Their representative then proceeded to say I think there's a microwave oven". Why don't they know what's in the property? (Another red flag).I asked for a viewing before I proceed with any payments and the representative said "it'll probably be gone by then" as if to push me to put down a payment on a property I haven't properly seen. (The final straw)I thankfully looked at the reviews before I proceeded. Beware to anyone who is looking to get a property with them. Their business practices do not seem legit and I am not surprised at all by the mass of poor reviews."

I have used this company for several years to fully manage my properties. I found out they were charging me for unnecessary work. They were defensive and unopologettic when challenged. The Dont use these deceitful crooks.

Worst and most incompetent estate agents I've ever encountered. 1 star is generous.

Rented with them for a couple of years. In Spectrum.We were in love with the flat.Since moving in the flat wasn't necessarily in it's greatest shape but we were excited so we didn't make much of a fuss at the beginning. I regretted later.Everything we needed fixed had to be chased by us multiple times. Had a broken bed frame for nearly all my tenancy. They don't follow up any works they do. You can get your shower finally checked on monday and they will send another contractor on Wednesday for the same job, or never send anyone.After almost 2 years my flatmate wanted to move out of the property to go live with her boyfriend a few months earlier than our contract finished, and the agency first agreed to it, but last minute refused to change names in our contract and their response was to tell us we needed to move out as the landlord had different plans for the property" the funny part is that we've learned this not from any agent but from the guy who was planning to take over my flatmate's rest of the lease. How professional is that?They didn't even bothered to call me directly to tell me I couldn't renew my tenancy they just told the guy who wanted to take the room to let us know. (THIS WAS IN MAY MIDDLE OF LOCKDOWN 1... I had all the anxiety of having to search for a new flat within less than 3 months and all of it took me by surprise.)I had to chase them when I needed my references (to rent another flat) for more than 4 WEEKS. This is emailing and calling them almost everyday.When I finally had all sorted to move out they rang me to ask me to RECORD A VIDEO OF THE PROPERTY FOR THEM TO PUT IT IN THE MARKET. (I thought the landlord wasn't gonna rent it???)I was shocked. I basically got told I had to leave the property (when in plenty of occasions I communicated I wanted to renew... and it was all a lie... The flat was becoming available)A few days before my lease was ending they rang me to offer a renewal. (Too late; I had everything packed and the new flat rented)They made us pay for carpet shampooing when it was clearly not freshly washed when we moved in