Co-op Food - London - 39-43 Grays Inn Road

Very rude staff. Treat customers very badly and they also short changed me twice. And have incorrect pricing on the shelves. Avoid this place as they just want to steal money from their customers.

It’s a coop do you know what to expect. The staff here are so friendly and efficient though! They can clear the large lunch time queues with ease and always greet me with a smile. The only major problem is that it does get very busy at lunch time and some members of the public seem incapable of operating the self service machines, so often only 3/5 machines are functioning at a time. The queue system is a little weird too.

Rude staff who couldn't care less about customers. Could be a great store but is run really badly by idiots. They can't even get pricing right and i've been short changed where i had to argue for it back. Won't be using them again and will walk the extra bit to get shopping. Given the store enough chances hoping for change.

Staff had the audacity to accuse my partner of stealing a £10 bag for life that he came in with and already bought a couple weeks ago.Staff were hostile and followed him around the store, telling him he needs to pay for the bag, talking amongst themselves saying to make sure he pays for the bag.He already paid for the bloody bag the other day! Of course it’d look new, it’s a ten pound bag. It shouldn’t age instantly after one use!Also. Shop window had what appeared be bullet holes and was plastered with graffiti.This store is an eyesore for grays inn road and requires immediate closure by the council. I shall be lobbying them for this, forthwith.All of your staff in this store need urgent retraining and judging by your reviews, I’m not alone in this assessment.Get. In. The. Sea.

An Indian lady at checkout till at 11:50 am 20/8 was rude to me. She was giving me attitude when I want to change the item that she scanned. And she told me “you should have told me earlier”. How am I supposed to know? As the item was all behind her at checkout, I can not have a look to see. I was asking nicely to change the item and that is how she treated me. I went here few times never seem to have this problem, other staffs were great. Only this one time, to be honest I dont even want to write this but she was so rude. Being a customer, I feel so offensive.

Awful and incredibly rude manager/supervisor.This is my local co-op, and I often avoid it at all costs. I was there today, the 14th of May, after 6 pm. A pack of crisps was wrongly priced, and when I enquired about this, the extremely rude manager/supervisor verbally insulted me. The manager/supervisor who was there today needs to be reminded that it's unacceptable to insult customers for merely asking a question. I was very polite and asked why the price differed from what was on the shelf, and he thought insulting and shouting at me was an acceptable way to respond to my enquiry.This speaks volumes of the company culture, as I am not the only one to have had such an awful experience.Next time I am insulted by one of your staff, I will call the police!

The staff does not seem to care about service. Twice this month I grabbed something from the shelf and it was way expired. Luckily once I realized at the till, but second time I realized only at home and I had to bin everything.Multiple time they tried to double charge me when paying with contactless. I had to show the notification from google pay for them to believe me.Never grab stuff from the offer tray. They should all be due to expire on the day or day after but instead they are all expired and they are covering expiry date with the bar code.Coop brand should be ashamed of this shop!

Truly miserable shopping experience and unpleasant staff.. ridiculous prices.. just avoid this hell

TRIED TO SHORT ME 10 POUNDS! I just purchased 8 pounds worth of groceries and gave the teller a 20 pound note. He gave me only a 2 pound coin in change. I explained that I gave him a 20 pound note and that he still owed me a 10 pound note. He told me I was wrong and that he gave me the correct change. I had to stay in the store and demand that the footage be reviewed and/or the drawer be counted because I knew he did not give me more than 2 pounds in change. It took an additional seven minutes to get my change once the manager verified that the teller DID short me 10 pounds. I don’t appreciate being called a liar, and I have a bad feeling it was purposeful as I am an obvious tourist. DO NOT SHOP HERE; IF YOU MUST, PAY WITH EXACT CHANGE.

Staff by the name Lisa extremely rude towards people whoo look asian and of muslim appearance.Can't believe she is still employed in this shop!