Bakers + Baristas

Very central and convenient esp when your family is doing their shopping it’s an ideal place to sit have a coffee read a book and wait for the family to return. You can’t miss it esp when leaving the mall you will actually see it while going down the escalator. Good options of snacks, sandwiches & smoothies. Spot on….

There are countless busy coffee shops in the centre of Reading; Pret, Gail's, Starbucks, these three are right next to each other, to start with! I found during my time at Reading that the smaller coffee shops that offer more deserve your money over these chains.Bakers + Baristas are at the back of the Oracle, situated a floor above the back entrance and below Five guys. The reason I state this is because of the unique floor plan, where a donut hole" let's you see the People below

Food and drinks were average if not bad. Service was horrible. If I want rude service or being shouted at I'll be more than happy to come back.

Stopped for a late morning drink. Very quick and friendly attention from staff on duty. Drinks were speedily available and there was a good variety of cakes to choose from. The cakes were fresh and really tasty. There was plenty of space in the seating area and the tables were clean. As it was close to lunch time I thought that the place would be busier. The seating area was quiet and so our party was able to have a conversation which wasn't interrupted by very loud and unwelcome noise.

Beautiful cafe with nice views of the river. In a busy shopping centre but the coffee and cookie are nice.

I recently visited Bakers + Baristas, and I must say that it was an incredibly disappointing experience. The incident during my visit left me feeling insulted and disrespected as a customer.Upon entering, I sat down to gather my thoughts and waited for the appropriate time to break my fast. To my surprise, an employee approached me and asked me to leave “ You cannot sit down if your not a customer here”. I calmly explained that I intended to order within a minute, as I was observing a fast at that time. However, instead of understanding my situation, the employee continued to exhibit an unprofessional and confrontational attitude.After a few moments, the same employee returned, this time threatening to kick me out. I was taken aback by this blatant display of disrespect and the complete lack of empathy shown towards a customer. Completely ruined my first and only visit to Bakers + Baristas.Customer service is a fundamental aspect of any business, and Bakers + Baristas failed miserably in this regard. It is deeply disheartening to encounter such an environment when all I wanted was to enjoy a peaceful meal while adhering to my religious practice. The lack of sensitivity and understanding demonstrated by the staff was truly appalling.Needless to say, I will not be returning to Bakers + Baristas ever again. The complete disregard for customer satisfaction and the utter lack of professionalism exhibited by the employee have left me with a lasting negative impression.I hope that Bakers + Baristas takes this review as an opportunity to reevaluate their customer service practices and make the necessary improvements.

the people were really rude and gave weird looks to me and my friends. we had bought a drink and muffin and had some food from another place and they told us to leave because we couldn't eat even though we had bought food

Went in for the first time today overall it was a great experience the Victoria muffin was delicious!

The location is great. On an upper floor with a good view across the river.Comfortable chairs in the window area, but the furniture and decor look tired and uncared for. We had a cheese and ham toastie. It was OK but no more than that. Drinks were on the small side. I had a large cup, but it was not. Coffe was fine. Service was inconsistent, one member of staff interested in her customer, the other more interested in how poorly those around her were treating her.

Unless you want to be discriminated upon I would avoid this place as a black person. The manager refused me to sit and wait for a friend then lied to the security I attacked him and a customer which could have resulted in me being arrested or rough handled as a woman.Avoid at all costs.I already sent an email to your team and I can see that there a pattern here tracing back to previous experiences you should include in your policies black people are not welcomed if we are not your target audience .