H. Samuel

Popped in here for a present for my husband, the lady was so helpful and friendly. Would definitely recommend and will be popping back myself. Thank you he loved his chain ❤️

Really great service, all of the staff were friendly, helpful and very knowledgeable of the products. Val was very helpful, patient and kind. Brilliant service all round!

Such lovely lovely ladies in the Victoria center Nottingham very helpful and nothing was too much trouble. A massive thank you again for a fantastic service.

Even tho there was issues l had with a beautiful sterling silver ring, l was able to be refunded my money back. Was gutted to have had to return it as it was unusual & pretty. Wouldn't put me off buying from the jewelers again.

I went to the Nottingham store to collect my order. I had a proof of purchase , my order number , passport and a confirmation email stating that my order was ready for collection. The store explicitly refused to give me my order. Saying that the confirmation email is not valid and my order has not reached the store. And it will take about 1 week for it to arrive. Bare in mind , she had it in her hands. I had to go on and contact the customer service online. After the contacted the store, miraculously, my order reappeared. I FELT DISCRIMINATED BECAUSE OF MY RACE AND SKIN COLOUR. THEY ALL TREATED ME THAT WAY BECAUSE I’M BLACK AND THOUGHT I’M A THIEF. THE LACK OF CUSTOMER SERVICE IS CHOKING !I WON’T RECOMMEND THE NOTTINGHAM STORE TO ANYONE.

Very disappointed in the bracelet I bought and the service I've received, I wish I'd read the reviews before rushing as I thought I was getting a good deal"

This is a good and classy store. There is an impressive collection of bracelets, watches, necklaces, jewelry, and other such items. The location of the store is excellent, as it is in Victoria Centre, basically in the heart of Nottingham City. The prices are reasonable, and from my assessment, the items seem to be of very good quality

I went to the H Samuel store in Nottingham, Victoria Centre today to get an exchange as I received my necklace through the post with knots in and the supervisor was very rude and racist. She acted like I caused the knot in the necklace but in actual fact I didn’t and was very discriminating. I will never buy an item from here again.I am very disappointed and disgusted that she thinks it’s ok to treat a customer in this way. All I wanted was an exchange and I paid a lot of money for that necklace so the least she could’ve done was be respectful and act like a human instead of acting like she can talk to me in this way.I have never experienced this in my life and I will never shop in this store ever again and I will also let my family and friends know about this experience so they never do as well.

I took a ring to be fixed they sent it away. The first company said they couldn't do it. The second company wanted £348 to fix the ring. The staff lost my email address and ring size even though I'd told them.I got it fixed by a local jeweller for £80.Not impressed with how H Samuel's dealt with the ring.

This branch is a contender for having the smallest floorspace of any H Samuel but it more than makes up for this by having excellent and helpful staff and a super manager in Carol. It's always a pleasure to shop there.