Babygear (The Baby Studio Ltd)

Last minute, we decided the next day we wanted to visit Babygear. We emailed in the hope of them having an appointment free and they did. They replied very quickly and we couldn't wait to find a pram for our first baby. When we arrived we were welcomed by Derwent and Tracey. Both very welcoming and very helpful. We could pick any pram we liked and Derwent would show us everything the pram does.We were never made to feel we had to make a decision or was rushed. They allowed us as much time as we needed with each pram plus going back to the first pram we saw and looking again. Derwent was very knowledgeable about every item in the store. No question was too silly to ask. A lovely shop and we would highly recommend. We decided to go with an iCandy pram in a bundle which we love with a car seat and lots of lovely extras. Derwent packed our car up for us with all our purchases. The prices were reasonable and too good to miss out on. Other big companies would want us to buy the most expensive, but Derwent cared about what we needed the pram for and wanted to find the best one for us. Lovely little shop with lovely people. If you want a good, quality and personal service then you must go to Babygear. We were so happy to buy our purchases from here! Thank you so much for a great experience! We left with extra thank you goodies and feeling ready for when baby arrives! We will recommend you to everyone. Thank you!

Requested an appointment through Facebook & Derwent got back to me very quickly! We had an appt the next day. Location was easy to find, it is a very friendly and welcoming atmosphere. We were offered refreshments and had some time to browse the store to pick out a few brands that we liked. Derwent came back over to us and gave us in depth knowledge about each of the systems we picked out, demonstrated all of the features and let us have a go at doing it ourselves to see if it was suitable. I had researched some specific brands before attending the shop and ended up purchasing a travel system I hadn’t even considered, but was far more practical for our needs. The service here is second to none and I highly recommend expectant mothers to visit!

Picked out baby girls pram from here, the service here was above and beyond. They took the time to show me and my partner the buggybwe wanted and all it does. No pushey sales or upsales. Was so pleased with it that when we collected our buggy bought other items from here. Highly recommended.

Quality, speedy service and great value. Bought a baby rocker. Wanted to avoid Amazon and shop locally - so pleased we did. Order arrived by hand next morning at no extra cost and with none of the annoying wrapping you get online. Thank you Babygear!

The array of items on offer is fantastic and there are always sale items in the foyer. The people who work there seem very nice but aren't very forthcoming with customer service. I am currently pregnant and have walked in twice only to be ignored twice by the staff, so they lost my custom.

We cannot rate this business highly enough. My wife and I walked in without an appointment one afternoon, without having done any research. The owners talked us through their range, told us what we should pay attention to, gave hands on demonstrations, and so on. We walked away greatly educated. Over the course of a week we researched online, everything we found supported what we were told in the shop. However, prices online were at best comparable, or at worst more dear. We wanted an integrated system, where compatibility is key, this is not clear online (e.g. what car seats work with which buggies). The following weekend we returned to Babygear Prams, were guided through the latest systems and safety standards, and ended up with a bundle of a buggy, carrycot, car seat, car base, etc. Now we are a few weeks into parenthood and having spoken to our peers from NCT and other baby groups, we know we paid less for a far superior system than they did. We will return without question for future booster seats, etc.

Best customer service, and would highly recommend. Had a great experience purchasing our Inglesina travel system. Extremely knowledgeable advice was given and we were made to feel very at ease and had the chance to get hands on with the system. There is also a massive choice of all sorts of baby products. No questionwas unanswered and the owners were so friendly, real customer service.

The guys have loads of baby products and loads of travel systems or prams.If you've had a look at what you might like online before hand. Then you won't have a wasted journey. They are happy to recommend what might be suitable for your budget or your most important requirements on travel systems. Before you come to the store.They are happy to show you exactly how everything works and how it folds etc.Great products great knowledge great customer service.

Staff are so helpful, particularly when we were new, clueless parents picking our first pram and car seat! We recently went back to get a bigger car seat and we received great advice and they made sure we had installed it properly.It's great to support local businesses and they gave us a discount because we'd shopped with them before. They have so much knowledge and a good range of products, would definitely recommend!