MBS IT Ltd

Sent in my son's MacBook Pro for repair - the screen had gone blank, but was otherwise in perfect working order as it was only 3 years old.Came back with a new screen that didn't fit properly and the USB port didn't work. Took it back 5 days later (once my son had tried to use it), and they openly blamed my son for having broken/dropped it as it was working when it left their premises.My son has been using it since, with a screen that clicks when opened, a USB port that doesn't work, and a battery that doesn't charge. 1 year later he has finally had enough, bought a new one, and handed the broken one over to Dad to have a look at.Within 3 minutes it became apparent that the MacBook given back to us by MBSIT is NOT my son's MacBook - completely different serial number. (We have the original box still)Don't let this lot anywhere near expensive items - they are simply not to be trusted.Reply to MBSIT Reply:This was booked in my partner's name. Repair ticket T-1294. I have been reading the email exchanges.The MacBook was working fine - just a blank screen. No other issues. You told us immediately that it would not boot up - my sons machine was working fine, so we could not understand this. There was some faffing over getting backups (my son was just about to submit all his A-level work which was on this machine), then you replaced the screen. It clicked when opening and closing so went back to you. You found another problem - which required ordering a new part. You offered a loan machine for my son - but as his most recent work was already lost and currently being re-done we did not take up the offer. New part arrived, was fitted then the machine was returned to us. Now, it would not charge and the USB connection didn't work. We visited you twice to deal with this - you sent us away both times blaming my son for dropping the machine. He had not - he is not an idiot. You still demanded full payment, so we voted with our feet. Now that our son has finally had enough of the machine, he has handed it to us - and we find immediately that this machine has a different serial number to one we sent in to you.I stand by my review

Absolutely brilliant, really helped me out today with my computer problems and went above and beyond what I expected. Thank you so much for helping me. I will becoming to you when I need a new computer.

MBSIT & the staff have been extremely helpful & supportive whilst I’ve gone through the process of changing laptops.The process has been smooth & they’ve kept in touch & responded to questions straightaway.

Have changed this review, on reflection their services were good. Though they were a little slow in responding to messages, though this can be put down to being busy which means they are probably doing a good job.

Very knowledgeable people, with all the correct diagnostic equipment. Great result on my laptop computer. I would definitely recommend MBS IT for all computer fixing

Excellent service, Computer repaired in quick time, friendly and knowledgeable. reasonably priced repairs, certainly recommend for any repairs required

Sorted my projector out that I was told by others was not repairable. Works a treat now. Many thanks.

Amazing service with really friendly and supportive team and can contact them and really fast replies

Very knowledgeable staff very helpful explaining the problems with my PC and what they had done to repair it.

what transpired to be a minor problem with my printer was dealt with efficiently and promptly and in a friendly manner by a young man at the Crewe branch within 5 minutes or so for which i was most grateful although i was a bit taken aback by the charge. however, because the repair was time sensitive i accepted it without quibble.