Eddisons

We at Wharfedale Property have used Eddisons for a significant number of years and we have always received an A++ service.In particular, Matt Jennings provides a tailored service and is very responsive and always on hand to answer any questions we may have. We use Eddisons on the majority of our Agency work over our 3+ million sq.ft of industrial and commercial property and would recommend their services to other Landlords / Land owners in need of straight forward property advice at a reasonable cost.

The staff here are very ignorant - ignore emails, phone calls and claims that they will phone you back when really, they won't. When emailing about an issue, they will address only certain parts of the email and completely ignore other parts of it. Also, they told me that someone would be coming to fix a light socket that was broken in our apartment before we even moved in, and someone rudely entered after knocking once while we were asleep in bed, only to fiddle about with it and leave the wires dangling out the ceiling. Avoid if possible.

We have used Eddisons Bradford to let several of our commercial /industrial properties.Most of our dealings have been with Matt Jennings.Compared to a number of other agents, we have found their service to be considerably better.We receive regular updates,they respond to calls and emails promptly and are always flexible and open to suggestion when discussing tenants, terms etc.The relationship has always been professional, friendly and courteous and so for this reason they are our first port of call whenever we need to let or sell any property.

This review system won't let me give a place 0 stars, but if I could I would.Their customer service is despicable. I've had quite possibly the worst customer service experience of my life with Eddisons. The thing is, its not hard to provide good customer service. It's something a monkey could provide....As a tenant I raised several problems with the apartment, none of which were resolved. I was actually asked if I could cover some repairs on my insurance for one instance as the landlord refused to pay, as they didn't personally cause the damage. (This was accidental damage to a hob, caused through no fault of my own and property that comes as part of the furnishings)I advised them that as the damage was accidental I would be more than happy to pay half of the costs. Yet the landlord wouldn't agree to this either. The last email I sent regarding this was over four weeks ago....I'm still waiting for a response back from them and my tenancy ends on the 23rd of this month.I also advised them that the mattress needed replacing. I got one email asking me to take some pictures, after i sent these I haven't heard anything back from them.Additionally, I asked for a reference for my new landlord, which they charged me 15 pounds....nearly a week has passed and they still haven't sent the information over. My new tenancy starts on Monday and Eddisons are closed on a weekend....go figure?The funny thing is, I was sent a renewal document during the above period. Of course I replied promptly to inform them I wouldn't be renewing my tenancy....yet again I have had no further correspondence (via email or telephone) other than an automated receipt. I've been a tenant with Eddisons coming up to 3 years now.It feels as though they put an charge on everything that requires them to do anything, even if it is only a small amount of effort. Then they still don't follow through with it. Even after I have always paid my rent on time and generally been a good tenant.After what appeared to be an exceptional letting agent. I am left feeling exhausted and thoroughly disappointed with the service I have been given over the course of my tenancy.Avoid this place......seriously....keep well away.

Possibly the most shocking company I've ever had to deal with! Shocking customer services all round, never got any replies to emails or got anywhere on the phone! Had a 6 months contract with them, had terrible damp in two rooms which never got sorted and when questioned again and again I got told it had been dealt with, even though I lived in the flat and obviously it had not been dealt with........ Along with ten million more problems. It's taken us a month to get our deposit back and we still haven't got it. Stay away people!!!

Probably the worst company I've ever dealt with. I would not recommend them at all! In fact, avoid at all costs!We moved into a supposedly newly refurbished apartment. However a week after we moved in they had workmen round to finish off painting the ceiling". This was a lie. They were patching up a shoddily built ceiling in which cheap materials were poorly used and were not fit for purpose.We moved in with half the lights out

The portfolio offered by Eddisons is excellent & I thoroughly enjoyed my time in my apartment. However, the customer service leaves a lot to be desired. From day one, it was difficult to get in touch with my assigned representative of Eddisons and I am in fact waiting to hear back-still-after leaving.I felt as if I was nothing but an inconvenice and the phone manner displayed by the Leeds staff is questionable if not rude-save for one employee, Alex.Not only would I not reccomend the agency to others but I would go as far as actively avoiding renting from the company again-in spite of the standard of accommodation offered.

My experience with them has been very positive. Fast, friendly and professional.I have had several minor issues with the property I leased and they have solved them much faster than I would have ever expected.All in all I say they are a top-notch letting agency and have solved all the issues mentioned in previous bad reviews.

I'm not a client/customer of theirs myself but two reps from Eddisons came into my work with little intro, except to bark 'Eddisons' at me (which meant nothing to me, as a random member of staff who just happened to be near the door) and then so what's with the fire?". I was stood

I called the agency to arrange a viewing for one of the properties they manages, the person I talked to looked really friendly but I fell short in my assumption. When the day of viewing came, I didn’t receive any call. So i called the agency and the informed me that the agent was running late, and he was possibly driving as they said they contacted him and he didn’t picked up. All sounded good and I show some understanding. After 25 minutes later, I called the agency again and they where avoiding answering my calls. I was getting frustrated and so I called them with my daughter’s number. For their surprise they did picked up and it was me again.. the lady looked annoyed speaking with me and despite that her tone on the phone was straight I could hear her breathing to be annoyed that I disturbed them. She did not apologies for the inconvenience, and she just said he is on his way" wait there.. " He has your number and as soon he is out of the property he will call you" .. So I stand there waiting in the rain... after 45 minutes i saw another lady that as i asked her she had arrange a viewing 30 minutes after us... she said that the agency where ignoring her calls and they just said the same things they told us. After 1 hour and 12 not answered calls by all 3 of us