Ball Park

Booked for a party of 9 for my friends birthday and paid £40 for two games of beer pong. Got an email the day before to say they had temporarily closed and said a refund would be 3-5 working days. 21st of July I requested for my refund back and still haven't been refunded, emailed multiple times just been completely ignored. Customer service is shocking and I do not recommend this place to anybody, absolute joke. I would have rated 0 stars if it was an option.

Went over the bank holiday weekend and we had the bottomless brunch. The drinks were okay, the lady that was serving us, was lovely and kept filling the drinks for us. The food was a total joke, we were given a token each but were told we had to share nachos which were plain, nothing in them so just had a few chips with a bit of chicken. Don't expect to be filled on the food there. The ball pit was fun though.

Paid 245 for my daughters 18th, 7 of us, an email day before to say they have cancelled, leaving me with 24 hours to find another venue, as transport already booked. No reply to my request for our refund, customer service a joke. Not happy we had to pay out more money. If I can do a same day transfer why couldn't they???? update: 3-5 working days they advised well its 7 working days and still no refund!!!!! Trading standards next:update, now reported them to action fraud as they are still selling tickets. plus reported to trading standards. UPDATE FROM ACTION FRAUD 01/09/23 ON THIS OCCASION BASED ON THE INFORMATION CURRENTLY AVAILABLE IT HAS NOT BEEN POSSIBLE TO IDENTIFY A LINE OF ENQUIRY WHICH A LAW ENFORCEMENT ORGANISATION IN THE UNITED KINGDOM COULD PURSUE. seriously P@@@ed off

Booked in March for a party of 14 for a hen do on the 12th August. Received an email THE MORNING we were due to go saying the ball park is closed for planned maintenance. 13 angry hens and 1 disappointed bride. Still no response regarding a refund! Completely baffled by the poor customer service and the fact the website is still up and running and you’re able to book even though they are closed.

DO NOT BOOK!!! I booked and paid £390 to go here, received an email 2 days before to say they are shut, now can’t get hold of them to get my money back. Spoke to people and they’ve said this has happened to them aswell.

Appalling service- paid a deposit but was cancelled by Ball Park due to burst pipes. They promised a refund within 3-5 working day and despite calling and emailing, they have not responded and not refunded my deposit. Totally untrustworthy and unreliable company, terrible customer service and furious that they won’t refund my deposit, especially when the fault was with them . Would have rated zero star but not the option to do that and had to select a star to post thus complaint. Have contacted trading standards and action fraud about this company- don’t book anything with them because if they cancel your booking , you won’t get a refund !

Disgusting service. Booked and prepaid for bottomless brunch only to be told the morning or that they were closed and to contact them for a refund. Emailed 3 times, phoned 10 times and now their phone number is saying isn’t working. If I don’t hear from them this week I will be going through my bank to get my money back. Absolutely appalling.

Arranged a hen night here it was brilliant. Everyone needs to try this place ,so much fun , giant ball pit ,beer pong ,pool outside a singer and food ,great atmosphere staff were lovely ,shout out to the manger and manageress...