Ernest Jones

Assistant Manager was very knowledgeable and very helpful with my purchase. Outstanding customer service, I would definitely visit the Bracknell store again instead of buying online. Thank you Kimberley.

Useless waste of time and money. I have to give one star for to enable me to post, but they are not worth even one star.Purchased a watch for £2450 showing in stock. Two days later no email, no nothing. Called them to check status. they claim to have sent an email to me cancelling the purchase. They did not send any email.Money now in limbo.Offered me a £50 voucher which doesn't even scratch the surface of the amount of money I have spent there over the past year or so.Needless to say. I will NOT be spending my money there again.

Went in to ask about watches for my wife. Manageress said, 'look in the window' I then remembered that we'd encountered this absolute charmer years before in the old Princess Square store and complained about her to her then manager. So, we went to Beaverbrooks where they were only to happy to help, and we bought the watch. Avoided Ernest Jones for about 12 years because of this charmer, guess what, we will avoid forever more. Customer service skills should be key to a customer facing role.

Amazing customer care from Kimberley! Nothing was too much and was very patient and kind whilst I tried on hundreds of rings when I couldn't make a decision :)

poor customer service, but may have got better

Samu was extremely helpful and polite fantastic customer service!

Ripped my dad and uncle off! Probably thought they could cause they are elderly.Sold them 2 watches, both end of line. 1st watch listed at £299 and then gave a managers discretion" discount of £49. Made them feel good but when he came home I had a look and it was listed on their own website for £249!!!!! Available elsewhere for £200.Second watch same sort of thing

Purchased a bracelet from them and the clasp failed 4 months or so later....no issues and a new one sortedSuch lovely people too!

Perhaps not applicable specifically to the Bracknell Branch, who were nice enough.More applicable to anyone who is thinking of using their re-plating services.Had a white gold engagement ring re-plated with these guys at the end of 2022, they checked it out and sent it away to their workshops. Took them several weeks and cost about £80. Within about 4 months literally all of the plating had worn off the underside of the ring. I wear it sparingly, and take it off to go to work/ cleaning/ cooking so it isn't due to me being heavy handed. I just assumed that this was an annoying this I would have to deal with, having never had a white gold ring before. However, it was a stark contrast I went to get the ring re-plated at Thomas William Jewelry in Wokingham back in June 2023 and they were absolutely shocked that I had had it re-plated so recently, because it was clearly a very thin layer they had put on for it to already be in such a state. They told me that decent plating would last for a good few years. I have to say, it's been five months since I had it re-plated and it's still looking absolutely perfect. It was also a little bit cheaper than EJ.I won't be going to Ernest Jones again, it would appear they're charging high end prices for low quality products.

Happy with the purchase and customer service