Morrow Contracts Ltd

Extremely disrespectful bunch of idiots leaving food waste & other debris outside my home. Not to mention the abuse giving. Would not recommend these guys one bit.

Firstly, I’d like to begin this review by stating the following – if you are experiencing an issue with Morrow Contracts Ltd, it is much more efficient to find out the name of the company they are carrying out the contractual work for and contact the said company to investigate the matter further. You will get absolutely nowhere by raising an issue with Morrow directly.The simple truth is, the Morrow Contracts team who handle calls from the general public are dreadful. They do not return calls, there is a lack of empathy, a lack of urgency and they display a complete disregard for residents affected by their works.I’d like to state that I really don’t have an issue with maintenance work being carried out, it needs to be done occasionally, that’s fair enough. I also don’t have an issue with the engineers who carry out this essential maintenance, they’re just doing their jobs.However, Morrow Contracts seem to have an extremely serious communications issue and, to be blunt, if you call the main switchboard to report an issue, it will fall of deaf ears and will not be investigated promptly or thoroughly.We had our driveway blocked recently for a total of 9 days! Despite numerous calls to Morrow throughout the week, the member of staff concerned didn’t return calls and their attitude became more and more blasé as the week went on. Sadly, they gave the impression they didn’t have a clue what was going on, and by the end of this unnecessary saga, we were left very frustrated, extremely irate and had absolutely zero confidence in the Morrow team.It wasn’t until we contacted NI Water directly by registering a complaint via their online webchat service, that the issue was resolved within 24 hours. NI Water provided us with a reference number and followed up with us by calling to our door and speaking to us verbally about the difficulties we experienced at their hands of their contractor.Do yourself a favour, as you will save yourself time and unnecessary stress – contact Morrow to ascertain who it is they are carrying out the work for and raise your concerns with the company directly.And if Morrow even take the time to read this or any of the other reviews – you need to seriously invest in appropriate customer service training for all your staff (office and operational) and put an adequate customer care procedure in place.

Terrible left the place a complete mess. Through barriers into gardens just left everything all over the place. Some days 2 workers the next 15 the next day none. No onsite tolet so guess we're they went sorry to say it was up the side of my house because that's were the transform is, had to hose down are each night.

I would just like to thank Barry and Dean for their expert job in laying new turf grass in my garden after it was dug up by NIE to replace new electric cables. They were very hardworking and professional and did a great job of cleaning up afterwards. I have nothing but praise for these two guys who were polite, considerate and well mannered. Thank you again Barry and Dean, my garden looks great.

Worked here for 14 years and decided to move on Shocking treatment towards me and tried to block my move. Not very professional towards staff. However they do provide a good service in the utility industry

Your employee seems to think they can park their Heavy Goods vehicle Tar Lorry in any Private Car Park (Wrights Sofaland Killinchy) to have their tea breaks, without any care for the disruption this will cause to the business. Perhaps if the driver Stuart Wilson took more time taking care of where he parked his vehicle rather than writing belligerent reviews to the affected business, he may find he gets a better reception - respect is a two way street. Not acceptable behaviour from an employee of a company of Morrow's standing.Your Employee Stuart Wilson - blocks our Customer Car Park with Morrow Contracts Tarmac lorry, then leaves a 1 Star belligerent review, on 2nd June 2022, now he raises the level to Harassment by posting another 1 star review against my business on 24th September 2022. This employee is bringing Morrow Contracts into disrepute, it is not unreasonable to expect better Training and Discipline for the employees of in effect a Public Utility Company. You employees do not have right to use Morrow Company vehicles to harass other local businesses. This behaviour from Morrow Contracts Employee is harassment, I look forward to a letter of apology from Morrow Contracts.

Never notify residents before digging up streets and don't care that they breach protocol in this way. Block driveways, block residents access. Rude workers who are very blunt demanding to take away access to disabled residents and then sit in diggers with their feet up keeping access blocked. No respect for residents, don't care about sticking to regulations. Work lasting weeks longer than they had permission for. Don't notify council. Fail to put up signs to state nature and length of work. Refuse to do anything about complaints and say to complain to a different company. Leave holes untarmaced for weeks and dump equipment on people's front gardens walls.

Ended up on a badly diversed roads with not the appropriate signage, had an emergency to get home to my diabetic child, and they were so rude and wouldn't move, had to end up making another 5min detour before I could get home.. discraceful and rude!!!!

I have nothing but praise for Morrow’s workers especially Barry and Dean who reinstated my tarmac and brick paving drive after NIE replaced an electric cable. All the workmen were extremely helpful and well mannered and Barry and Dean did a fantastic job laying brick pavers to join my original tarmac. Thanks a lot men for a job well done.

There have been small teams from this firm opening my street seversl times in the last couple of years. Rather than thinking about disruption I remember the faces of guys who were always pleasant, keen to minimise inconvenience, and impressively committed to their work. So much so that I rang Morrow's this time to compliment them. To thank them.