SMV Commercials

Purchased a VW T6 in February, and the transaction was very smooth, however the aftersales was shocking. Communication and getting back to me was with non-existent, had to chase and chase for weeks to get the leaking windows fixed, and then had to wait weeks for the work to be carried out.If I didn't chase them, they never came back to me, and when returning my T6 after the work was complete, turned up at the wrong address and without any warning, so had to change plans at the last minute to make sure I was around.Honestly, the service was as bad as it gets, as they fitted the wrong tinted windows, and after weeks of chasing and getting nowhere, had to give up.....what sort of company looks after their customers like this????Personally, I wouldn't spend another penny with them, and will be buying the next company T6 from another dealer and will be using another dealer for ongoing servicing and maintenance.If you can buy the same vehicle from another VW dealer, I would suggest you do.

Highly recommend SMV, this is our second purchase from them. Excellent customer service, nothing is too much trouble. They are friendly, reliable and Gordon makes lovely coffee!!

Hired a van from smv was absolutely plain sailing was let down last minute at the end of the day by another company rang smv late in the day spoke to Tom within 2 mins was all sorted with another van. Pleasure to deal with top of the range clean van cannot fault the service at all only place I will be using from now on .

Thank you Christopher Duncan for taking care of us when we visited to purchase our first HGV. You were very reassuring and built our confidence to finally go ahead with the purchase. It was unfortunate that it happened to be just before you took annual leave as we feel that things were missed by the sales team prior to us taking delivery that you might well have had organised if you were there, but we do understand the importance of annual leave.We hope that we are able to do business again when we are ready to upgrade.

Fantastic experience buying a van from here. The sales person Chelsea was so friendly and helpful. I absolutely recommend looking here first.

So pleased I purchased my vehicle here. Great company to deal with. Really helpful from start to finish. Very honest and transparent. I personally dealt with Chelsea who was brilliant. I thoroughly recommend. Top vehicle. Top service. P.s love my new van. Thank you.

Recently bought a new MAN TGE from SMV Commercials which is destined to be a campervan. From start to finish the service I received from the sales advisor, Mike Bull and colleagues was exemplary.I’ve bought many cars and vans over the years and I can honestly say this was the best customer dealer experience I have had.A very competitive price matched with great customer service, this is a company I would highly recommend.Extremely happy with my purchase. Well done SMV Commercials!!

ISSUE FINALLY SORTED FOLLOWING INTERVENTION FROM THE FRANCHISE MANAGER AT VW COMMERCIALS. STILL NO DIRECT CONTACT OR APOLOGY.I couldn’t fault the service in completing the sale, it was truly excellent. But there is an issue around a massive discrepancy between the contracted mileage and actual mileage that needs sorting out. I’ve emailed the general manager numerous times to discuss a solution to the issue and get no response whatsoever. I’m fed up and disappointed and really don’t know who to speak to to escalate the matter. I just want a fair solution, that’s all. Would someone please contact me or get the owner of the dealership to call me, please.UPDATE: Still not resolved even with intervention from VW Commercials. Absolutely disgusting. Not even a response to this review. This has been ongoing since March.

Beautiful and well lit..staff are so lovely and very helpful.clean and tidy.amazed by today’s visit.spares for any vehicle owned by VW group.till I knew about this place,we had to travel double the distance to Southampton for our fleet spares.i hardly waited more than 10-15 minutes.tx u again and sure will visit again..❤️❤️