Langham Place Surgery

I have been a patient at this surgery for a couple of years and I would highly recommend.I have always been seen to & treated well by this particular practice and therefore I have not really had any issues as such.on their site, doctor link can be really frustrating to use. But other than that, they have always delivered a good service to me. Inculding resolving these issues and other things in general.I am able to book appointments with ease and the staff are always friendly & helpful. I am sad to have had to leave the surgery

My 3 years 6 months old daughter got her finger stuck in the wardrobe today morning and it was black and blue. After a gentle massage, the finger colour was pink but it was a little swollen. I gave paracetamol and as a precaution, I called GP and requested an appointment. I got a call from a practising paediatrician who was rude and impolite. He was not listening to me and I had to ask him to allow me to complete what I am saying and not interrupt. He as was forcing his experiences in Leicester when I was sharing mine experience of long waits (spending 4to 10 hrs) in A&E in Northampton. He was not interested to give appointments and insisted/forcing me to go to accident and emergency. As per the last 3 occasions (when they forced me to fill doctor link and had to call an ambulance resulting in a waste of taxpayers money whereas the ambulance officials when they checked my daughter, said that just antibiotic was needed to be prescribed by doctor and wondered why the practice is not giving appointments to a 3 yrs of child), this time also the paediatrician was reluctant to give an appointment. After a lot of persuasion, he gave an appointment but in hindsight, I was not comfortable showing my daughter to such a rude and impolite person hence I called the GP practice and requested for my daughter's GP to call me back or change my appointment with someone else. However, the practice refused to change the appointment to someone else nor to take my request for GP to call back. They insisted, I show my daughter to the same person or go to accident and emergency. And if I want the GP to call me then I should call the practice next week Monday and put a new request. I am paying a lot of taxes to get this kind of service. I am very disappointed. I will take her to the clinic as per the appointment (not wasting our money) and will keep you all posted on the further developments. Thank you.

I am registered with Langham Place Surgery and hardly managed to get an appointment, they always to busy to take a phone call, or appointment. Now I am studying mental health and I wanted some help with a couple of questions, i went down to the surgery and they said to email them because they would help, no response in 5 days, and when I have called them, after i have explained who I am and what help I need, they simply just hung up the phone. Worst place to register with, but not for long, unfriendly and rude.

In some cases reception staff refuse either to book or offer call back, doctor link is not suitable for ongoing conditions, after seeking out of hrs service I not only was able to talk to a doctor but I was given new advised medication. I had tried many times to speak to a doctor @ langham place but the major problem I had was not from the doctor, but reception staff who take it up on themselves to decide if you are unwell enough.Doctor link is the preferred option for reception even though you will be advised to call the surgery.It's a Shane because the doctors are quite good when you can get an appointment.Border control have noting on the receptionist of langham place, you simply can't get in.

All staffs are professional and understanding. Doctors treated me with respect, professionalism and understanding. The surgery remains clean and tidy

Secretary very unprofessional, rude, not allowing you to talk, interrupting and not sharing their names. I week later I've overheard the same person shouting to someone whilst I was on the phone to receptionist. Sharing inaccurate information , dare to say even lying, either with purpose or they are just so inadequate. I've always been one to talk highly of NHS mainly because I've always tried to stay out their ways so they can focus on people who are more in need of their care, the one time in 7yrs that I actually needed them they do this, showing no care whatsoever, why choose a career in this field if you dislike people, I will never understand...my couple of dealings with them really affected me mentally and I try understanding why as I had bigger issues before but I realise is because it's impossible to go against an entire institution.

Not good at all, really do need improved of all area.waiting time longer than the person behind me.not client focusing,when need appointment to see doctor,i rang in the morning,and they told me to ring 111 instead.. disappointed ☹️

If I could give it 0 stars I would! This has to be the worst surgery I have ever had to use they all have no idea when you explain symptoms. Make you book your own referrals because clearly GPs don't get paid enough to do their own job. I have been waiting 4 years for some kind of answer as to why I am having symptoms and each time I show they don't know. Receptionists must be military trained protection dogs because you can't speak to them and when you do they bark at you! It's not their job to judge if people are unwell enough to book an appointment but again GPs clearly don't want to do their jobs

Absolutely hopeless surgery. I'm the sort of patient that sees a GP about once every 5 years. I do however require eye drops on prescription. It should be easy to request a repeat prescription via the NHS app and collect it at a local pharmacy. It rarely is with Langham Place though.Any time you call them you are in a queue for ages. When you finally get through they don't seem to know basic features of online care. As soon as you try and explain something that doesn't fit their narrow understating they will cut you off.I've now left this surgery to save my sanity.

Pretty sure the Dr's, nurses, paramedics etc not a single one of them has the slightest care for people with mental health issues, maybe they don't get a big enough kick-back for that kind of help or they just enjoy seeing people suffer. Who knows? If I could have given a zero I would have as every time I contact them about trying to get help it escalates the situation to the point I wished I'd just stayed at home an not even tried to venture out of the house an suffered at home. I'd advise anyone who is registered here to avoid calling through an just go an sit in A&E as they actually care for the wellbeing of people there.