Unique Cottages

Went to one of there unique dog friendly cottages. Only thing unique was how uncomfortable and not dog friendly it was. Left after a week of a two week holiday and received no refund at all. This is because it's not a holiday rental your a TENANT and you have to give your landlord the opportunity to fix things. As I explained too many to fix. Plus said no other complaints but no good rating either so maybe they don't actually put any complaints on there site?

Please do not book with this company - I have had months of grief due to booking with them. Completely soulless, just out to obtain your money at any cost and entirely lacking in customer service.I had booked a large cottage for my wedding accommodation and due to my wedding being cancelled as a result of COVID-19, got in touch to cancel. At this stage they offered no understanding of our circumstances and said the owner had stated he would only refund if our dates were booked by someone else, or if travel restrictions meant we could not use the cottage.Last month, we found out that travel restrictions meant we would not be able to travel to the cottage, which meant they owed us a refund according to their own stipulated rules. I emailed them requesting a refund on three occasions and they failed to respond to any of these.Some time after this, I noticed that they had re-let the dates that we had booked (they said they would not notify me when this happened and it was my responsibility to get in contact if I expected a refund). Again, they did not respond to my email requesting a refund or answer their phones on the two occasions I called, failing also to respond to the voicemail I left.Finally, after more than a month chasing them up to get my refund I got an answer to another email in which they agreed to refund - minus the booking fee. Despite everything they have put me through they won't refund this as a goodwill gesture, making it very clear they could not care less about customer satisfaction or making up for their dreadful service. Please, avoid, avoid, avoid this company - I have never encountered such appalling customer service, and they are operating simply to rip off customers.

Stayed Springbank house Islay let by Unique cottages. August stay. We continue to seek return of holding deposit. Owner attributing blame for a water leak to myself and guests.(Stay 19-25 August).Very poor cleaning and maintenance and the bothy full of black mould.Not impressed at all and feel insulted and unfairly treated by UC and owner.

Excellent customer service and wonderful cottages in idyllic locations. I've used this company several times and have never been disappointed.

We have booked cottages through Unique on more than one occasion and have recommended them to friends.Lovely selection of self catering, in the right places for us.They are a lovely bunch to deal with, good website and excellent customer service.

It was a great experience dealing with unique cottages standards very high and always deal with them in the future.

We stayed at Leac Cottage, Aberchalder. The cottage is perfect for 2 people and we also took our dog Rhea. We were not lucky with the weather but the rain didn't stop us exploring. As Rhea loves the water we started every day at Loch Oich, which is a few minutes walk from the cottage. There are plenty of walks and we would say definitely do the canal walk to Fort Augustus, the scenery is beautiful and we were able to see locks at work.The cottage is very inviting with a wood burning stove for the cooler nights, although we didn't use it. A roomy kitchen with everything you need, a warm spacious bathroom and a very comfortable bed.We loved our holiday at Leac Cottage and we have booked it again.Highly recommended.

Our 1st time using unique cottages and they will be the company we use for all future trips to Scotland. Excellent customer service, a fabulous cottage and our deposit promptly refunded.

Stayed in one of their cottages . It was fairly clean and a peaceful area near Doune but not much to do . The cottage needed a few issues resolving . The chair covers were a bit grubby half empty jars of food in cupboards flat pillows, coffee so old in jar it had gone solid . Most of our deposit has been kept back for electricity . I find it hard to believe we used £12 electric a day when we went out every day so be warned and take Meter readings yourselves