Shelton Auto Spares Ltd

Absolutely outstanding customer service extremely approachable family run business. Makes you feel part of the team. Service always with a laugh and a smile. Great guys. Looked after my son and advised of his options. Well Done!

Been using this place for as long as I can remember always top service nice one lads cheers JOHN

Fair prices and helpful staff. I always buy from here and will continue buying from them.

Really friendly and helpful. Even fit bulbs for a quid or so. My go to place for little bits and pieces.

My review is based on the experiences from 2005 to 2008.I wish there were more than 5 stars because they definitely deserve more!Always smiling, best prices in town, good quality products, excellent level of service, they even fit the part for free or ridiculously low price, and best of all, excellent DIY advice for more complex jobs that has saved me a fortune!Looking at the reviews they have been receiving, their standard is still the same! Well done guys!

19.04.2023“Professional, Friendly, No pressure service”As stated on their website, this is what their business claims to offer and what we had originally believed until today. Mr. Dave is a lovely gentleman along with the two young lads who are often level-headed, reasonable merchants and are capable of handling employee-customer conflict. On this particular occasion, Mr. Malcolm seemed to have woken up on the wrong side of the bed or contracted an episode of seasonal mood swings. He exhibited what most customers would describe as unprofessional, disrespectful, and uncivilised (despite being repeatedly asked to calm down). After politely requesting additional stamps for purchasing multiple products exceeding the stated ten-pound threshold on the customer loyalty card, Mr. Malcolm furiously explained the cost of sale could not be split in order to acquire many stamps as this would affect him financially and “we are taking the mick” out of the loyalty scheme. Granted, this significant clause could have been more clearly advertised (or even reflected in the fine print!) however, he proceeded to obtain the loyalty card and tear it before ourselves harming his reputation in the process. The hostile demeanour portrayed by Mr. Malcolm observably dismayed those present during his act of aggression causing an unsettling atmosphere and ultimately warranting a loss of business. The overwhelming nature of this recount serves as primary example that situational judgement is paramount to preserve customer integrity and instil moral conduct. Needless to say, this incident could have been better dealt with as I’m sure his colleagues would agree.To reiterate, the three acclaimed principles were not adhered to in any capacity.Professional? I beg to differ.Friendly? Not in the slightest.No pressure service? Well, how would you have felt?And remember, a product is only as good as the service that comes along with it…

Brilliant sales associate Bradley was fantastic product knowledge and advice first class would recommend

These chaps never fail to source the car part i need cheapest around and good quantity melcom is a top guy sourced me a coil pack at half the price others were asking

Always very helpful when I go in the shop excellent service every time