Nuffield Health Enfield Fitness & Wellbeing Gym

My membership term had ended and I was no longer under contract and I had made every payment on time. The club closed their jacuzzi facilities and I have been on long term sick leave, so I haven't used the club for a few months. For these reasons I requested an immediate cancellation. I was refused immediate cancellation by the manager James Chandler, despite providing every bit of evidence. The manager was adamant that I had to provide a final month's payment.I emailed to notify that unless my membership was cancelled with immediate effect, I would be cancelling it through my bank. They did not respond.I then recieved a call to say my account was in arrears, meaning that this could now affect my credit rating, as I had technically missed a direct debit payment.After making complaint to head office I was emailed back by the manager to accept my membership cancellation today.Why make me, someone who is unwell and sick, go through all this? Why put someone sick through the wringer this way? Only to grant my initial request anyway. Is this what they call compassionate customer service?If this has affected my credit score, I will be taking them to court. How incredibly thoughtless and careless of them to treat paying customers this way. I am appalled and outraged. I am now making a formal complaint through head office and I want reassurance that my credit score is not affected.

On the pricey side. Good swimming and sauna facilities, when the sauna and steam room are actually operational, they are closed very frequently. Unfortunately the gym is lacking in its equipment so there are better options.The staff are mostly friendly! The manager is not.Beware the cancellation fee, you have to cancel and notify them a month in advance so it's a way of them legally taking money if you no longer want a membership!

Terrible service/staff how can they have trials where you book a slot in time/date but when showing up they refuse entry because it’s abit busy, then they ask to return tomorrow where I had the exact same problem refused entry, such a waste of time. How do you expect to bring in customers when you turn them down twice absolutely stupid. And if it is too busy contact customers or unable for people to book in that slot online not wait till they show up at the door.

Dear Sir/Madam,I am writing to express my disappointment with the customer service at your gym. On 3rd June, I encountered a group of three individuals at the swimming pool who were causing disturbance and being intimidating to other customers. These individuals were splashing around in the pool and behaving in a manner which was clearly not appropriate.I approached the receptionist to seek assistance in resolving the issue. However, to my dismay, the receptionist was not able to offer any immediate help to address the situation. Given the nature of the disturbance caused by the three individuals, it was concerning that the receptionist did not escalate the matter or call security to deal with it. This resulted in a sense of fear and anxiety amongst the other customers at the pool.Moreover, the customer service at the gym is overall subpar, and I expected better from a well-established gym like yours. As a customer, I value a safe and peaceful environment, and the actions of the three individuals were not acceptable in the setting of a gym.I am therefore writing this complaint to request that your customer service teams be enhanced to ensure that situations like this are addressed promptly and effectively. Additionally, the pool area needs more supervision to prevent such incidents from occurring in the future.

Really disappointing facilities. Machines that clearly need updating and cleaning. Swimming pool is dirty, sauna is filthy and changing rooms look like they belong in the 90’s. Not sure how they can charge £87 for a membership. Desperately needs modernising

This used to be my home club, I visited again after 2 years to find that they no longer provide towels and apparently this is permanent. No idea why as other Nuffields do still provide towels. Men's changing rooms in particular are small and quite run down. Gym floor is ok, although equipment is slightly outdated vs other clubs (personally not too fussed about that as it does the job). Pool area is really nice..it has a cozy feel. Staff are really nice.

I have cancelled my membership after an year as it only caused me stress and anxiety. The staff is super rude and unprofessional. If you have any concerns, first they will outrightly deny that ever happened, then they will ask you to email management, and then Jackie from the management will always reply with the first statement as I am sorry you feel that way" - such a passive aggressive way of treating customers. The classes are super loud despite requesting to lower the volume. Why do instructors there think that louder the volume in the class

A nice place, staff were great, I came here as a one off from my regular site and found that you need to bring you own padlock for the lockers. Staff were kind enough to let me borrow one of theirs. I do wish that all branches had a bit more consistency though with lockers, last week i went to a different branch and needed a £1 coin which i didn't have, so was sure to bring it to this one which I was wrong about. My base gym has a coded system for lockers. So I've been to 3 different gyms in a week all with different locker systems.I only used the pool and sauna facilities and didn't have a look at the gym. Pool is large and heated with a nice armosphere. My issue is that the pool isn't divided into lanes. There's one lane (which is usually meant for lessons) and then the rest of the pool is open.People don't often come to these places just to splash in the water (especially at 7am) so why not divide the whole pool into lanes. Its evidently an issue as so many people clearly wanted to use the one lane but it was a little busy.Showers and changing rooms were fine and I really like the sauna here, very spacious and a good temperature.

Swimming pool is quite small and always busy. Classes always over subscribed after about 5 mins of being available online. Facilities looking a bit tired now and in need of refreshing. It used to be much better but they've clearly oversubscribed their membership base and haven't invested in that facilitates. Hardly use my membership now as I can never book on classes. Was kicked in the pool by a woman and she didn't want to share a lane with me. Can't wait to come out of my contract so I can leave.