B&Q Sydenham

Don’t bother with their click and collect service… had to wait 15 minutes at their collection point as there was no one there… As a queue was building up I phoned the store from the vacant collection point and asked for someone to attend…the operator told me to press the red call button which I had already done about 20 times….operator then hung up on me… Eventually a very disagreeable female assistant turned up who did not apologize for the delay and was very sultry, avoiding eye contact. She found my items and told me to remove them from her trolley and put them on a store trolley. As I did so I pointed out to her that the call button did not work to which she replied “Yup”… no other communication throughout and a half an hour wasted. STRONGLY RECOMMEND THAT YOU DO NOT USE CLICK AND COLLECT AT THIS STORE!

Always well stocked with what I need and lovely staff service! In particular the lovely young man George at the tills who helped me today, so polite and friendly a credit to the business, will be coming soon for my paint project!

Worst customer service ever. No one seems to have a clue what or where anything is. I thought it was a one off at first but seems like an everyday thing there. The staff love to fob you off. You’ve travelled all the way there for them to tell you to buy an item off the website because they’re too lazy to actually help you in store.ridiculous - better off going to another b&q where staff care for their customers

Great place to find your tools for DIY and even for you project if you are a trade.An expert or beginner or even a Pro can get his stuff from here.The only catch is the parking. It is awful and they will not hesitate to put a ticket on you after 2 hours.

My wife bought 2 rolls of wallpaper from this store for our daughters bedroom but when the wallpaper went on the wall the quality of the paper wasn't good , the paper was so thin it started to rip so my wife called customer service and the person on the phone said go back to Sydenham store with the receipt and they will give you a credit note so my wife started calling the store and ringing for 15 mins and then cutting off as no one was picking up the phone so after trying lots of times on the phone ,my wife went to the store and spoke to a manager called rodrick and he was very very rude to my wife and he didn't want to listen to what my wife had to say about the wallpaper and what customer service told her and saying my wife was a lair, my wife told me he made her look small the way he was talking to her, rodrick said did you take a photo of the wallpaper and my wife said customer service didn't say anything about taking a photo only do you have a receipt.This so called manager shouldn't be in this position as the way he speaks to people like this very poor service he needs retraining and I wont be spending My money in this store anymore as I've been going to this store for 10 yearsP.s I would have gave No stars for this store but its not allowed

The B&Q hardware store in Sydenham is a spacious and well-stocked establishment. Its wide range of products available in-store ensures that customers can find almost everything they need for their home improvement projects. The presence of a garden center at the back adds a delightful touch, making it convenient for gardeners and DIY enthusiasts.Inside the store, you'll find a well-curated lighting and kitchen section, allowing shoppers to explore various options to suit their preferences and requirements. The on-site wood cutting facilities are a great convenience for those who require custom-sized wood for their projects. However, it's essential to note that the wood cutter operates only at specific times and days, so it's advisable to check the schedule beforehand.During peak hours, the store can get busy, which might lead to longer waiting times at the traditional check-out counters. However, the introduction of self-serve checkouts provides an excellent alternative for customers who prefer a quicker and more autonomous shopping experience.

Not great at all. Very strange experience. First our trolley with all our shopping got ‘tidied‘ away while we were looking for screws. So we had to start again. Then at the self-checkout, nobody was there to help us with a missing barcode. I went to get a different item (with a barcode), leaving my elderly dad at the check-out. While I was gone someone finally appeared - not to help us though but to delete all the scanned items and ‘tidy’ our shopping away (again). My dad tried to explain we weren’t finished and needed help, but he was just ignored. Not very nice at all. Also the trunking was quite expensive, so we ended up driving elsewhere for the majority of the things we needed. Unlikely to go back.

I visited B & Q late yesterday evening at 7pm in the Sydenham Branch with my Son looking for a Bathroom Suite, tiles & flooring. I asked Malgorzata for help , she was on a call & very busy however she stopped & helped us in such a professional manner. She had a smile on her face, even though it was nearly at the end of a long shift I guess & went above & beyond her customer service to help us, so Thank You so much Malgorzata .Malgorzata Is an asset to B & Q.

Too busy to look after customers.I went there to get some house plants. I went to the garden centre section and asked for help as I was looking for plants that like shades. I've been told to look at the little paper on the plants.It was morning and most sales assistants where standing around and chatting to each other. The shelves with the pots were a mess and none in the right place. Couldn't make out any of the prices correctly. I've ended up wasting my morning there going through many plants to find what I needed. Where are the passionate shop assistants that understand a customer's needs??Get some staff with dedication and education.