Monica Vinader Trafford Selfridges

Fantastic customer service by Chloe. Great product knowledge too, extremely friendly.

I had brought a bracelet over a year ago, which was to small. I thought I had returned it however I found it at home in one of my bags. I got in touch with the Customer Service team and they were amazing so helpful in getting the bracelet returned. I could not get a replacement, as it had been so long that the bracelet was no longer in stock. The lady was so helpful she said I could still return it. And would get a voucher for the price of the bracelet. The team stayed in touch with me until I got my voucher and made sure everything was sorted. I can't thank them enough. I only wish I could remember who I spoke to in regards to the return. Amazing brand and excellent service. Thank you so much.