The Tile Shed

First class, professional service. Nothing was too much bother. Steven from the North Shields branch was brilliant! Not pushy in anyway and gave us great advice. P&N, Whitley Bay

Been buying tiles for many years from the Birtley branch.Always friendly and go above expectations each time not to mention the price is always in the customer favour.

I have used The Tile Shed on 2 occasions, both times they have provided outstanding service and the highest quality products at the lowest prices.I visited 3 of the stores at Blaydon, North Shields and Seaham; the customer service at every store was exemplary.My next project is likely at some point next year and there is no doubt I will continue to use this fantastic Company.

I can’t praise Steven Douglas enough. He was so accommodating to ensure we got the perfect tiles for our fireplace in the Summer 2017. I wanted to give my review after the tiles had survived our stove temperatures over the winter-perfect! Thank you so much.

I bought tiles with the tile shed North-shield store in recent days and I was showed a set of tiles during the sale (less vines) and we agreed and accepted it. Later the tile was delivered and after half tile lay’d we noticed that the tile was not the same pattern of what they showed us when the sold. We took this to the shop attention after it was noticed and I was acknowledged with sorry because of the mistake during the sale and I requested them to replace the thicker vine tile one with the less vine one but they said no we have only 4 box left so they don’t have enough to replace and we where stuck here and no sure what to do. So I raised a complaint about the mistake during the sale via email and the I got a reply from seller below“Hi,Many thanks for your email.Firstly I would like to apologise if you think that we have misled you on the sale of the Calcatta Oro Tiles. Whilst we do our very best to give as much information at point of sale it's not always possible to cover all bases.With regards to the veining and shading in the tile, we are clear in our terms & conditions and with all our customers, that due to the nature of the manufacturing process shades, veining, Marbling, tolerance and sizes will vary between batches. All tiles should be checked before fixing that they are:1. The correct tile.2. The correct colour & design.3. The correct size.4. There is enough tiles to complete the project.If the tiles had been checked and the issue brought to our attention before fixing, then we would of happily exchanged or refunded them. However once the tiles are fixed we cannot accept any liability for your order.As a good will gesture we could look at an in store friend and family voucher on any next purchase.Regards,David”I do get that we didn’t check the tiles when we received or before it’s lay’d and it’s highly impossible for me to check all the tiles and all I did Is checked one box on the top and it had the same pattern we seen but the boxes below had completely different but our trust is always that seller will always deliver the product that we seen and if it’s a colour shade mild differences fine then it’s acceptable due to manufacture but if the pattern is completely different to what’s been sold and what’s been delivered then it’s not acceptable.I’m waiting for the seller to come back with proper solution instead of the one above. They clearly know that we will not come back to them to buy any more tiles due to the issue in first sale and so they are saying we will give family discount in next purchase (not acceptable when there is a mistake in the sale from their side)I’m also requesting anyone buying tiles from this seller to check all the tiles you purchased before you laying them else seller will say they are not responsible after they lay’d or for us not checking it ... all the tiles if you are buying 200 tiles then check them all .Me and my family gone through lot of stress in last 3-5 days and we are fully depressed every day by seeing the tiles on the floor especially when it’s new home and you don’t get what you want.Trust is broken by the seller and my review is all about what I experienced during this sale process and delivery process.

Proteq Fencing and Landscaping Services Ltd will always use this company. The lads are always happy to help you we use the Bertley branch

We were struggling with trim and grout options for kitchen tiling. Wife went here with bro in law to check out after B&Q, Wickes no good. Salesman here was very very helpful and got us sorted out. Nice one

Great customer service. Very helpful and happy to advise or leave you to it.Decent selection of outdoor paving but much more variety for indoor tiles. Either way, a great place.

Staff friendly and helpful. Ordered floor tiles, needed to get balance from warehouse so have to wait and see if meet out deadline.

Good selection of tilesFriendly helpful staff