CeX

Brilliant. Brought in two bags of games, DVDs, blurays, etcThe guy serving was very good, chatted about various things and still got everything done.Would recommend

An excellent place to pick up some great retro games for a good price.

Went into the Lincoln branch today (Sunday) and had a lovely experience. We took various items in and was served by a lovely lady (can’t remember name but had blonde hair on one side and black on the other!) she was really lovely and spoke to us and had a laugh, as I and my partner were fairly new to the process she made everything clear and our items were tested within the hour! It was very busy but I never felt rushed by her, I overheard other conversations by other staff members and all of them seemed of the same attitude, all round fantastic customer service and a great store I will be back very soon!

Great shop and lovely people serving, you just don't get much by trading things in these days

I was sold a faulty graphics card at Lincoln CEX. I had travelled 20 miles away to buy it. When I took it home, the graphics card did not work. This was confirmed when I brought it back to the store for testing. They gave me a refund that day, but can only give this place 3 stars because the item should have been tested (simply stick it in a computer) before putting it out for sale. I won't make the mistake of buying second hand computer hardware from CEX again on the grounds that they don't always test the hardware. This does make CEX easy targets for anyone wanting to offload faulty hardware to them, not all employees are experienced with computer hardware so may naturally just stick an item on a shelf for sale without checks. CEX needs to consider store policy changes here to protect themselves and customers like me. Lincoln CEX had friendly staff and helped to issue a refund.

I wanted some simple questions answered so I wouldn't waste a journey going into town to the shop just to be told you wouldn't buy my items. Website wasn't helpful, couldn't really find a relevant subject heading for the email but they just ignored it anyway, tried messaging via social media and they ignored that message too. Complete waste of my time and very unhelpful.

Called in the morning to realise their number isn’t actually a number but more of a voice message telling you to go online , wanted to ask if I could get a fix on my ps5,no worries , I’ll go to the store , Went in there to fix a simple ps5 issue , (hdmi port break) which, if you have a ps5 , will know is a very common fault , a year into my 24 month warranty , first colleague told me it is a common issue and after some tests they will replace or repair it in store that day which I was impressed with , came back at the appointed time , colleague was no where to be found , explained the situation to the next guy serving the tills , he told me they refused to repair or replace it though I’ve 12 months left on my warranty bc it is an “external issue and not a hardware fault “ apparently the hdmi port is not connected to the rest of the ps5 , even though it is interlaced with the rest of the motherboard, but to him it’s nothing to do with them and told me they won’t do anything to help . What’s the point of a warranty if there are so many terms and conditions that it’s effectively useless? Instead I went to tech emporium and they fixed it for me quickly and relatively cheaply , won’t be buying anything from cex again since their one selling point is their warranty and that simply wasn’t the case. Again, would’ve saved my time if they had a working phone number , but what can you expect from a company that is built on lowballing sellers and reselling the same items at a 200% increase?

Fair trade prices and very friendly and helpful staff. Lots of games/dvds/tech to choose from too.