Oldbury Health Centre

On 26/9/23My dad who has vascular dementia was seen by a lovely lady doctor,I can't remember her name but she was so kind to my dad,she never rushed us and listened to all our worries, I would like to say thankyou and we will always request to see you for all my dad's appointments.

This place needs a clean out and seriously looking into some of the doctors. Partner waited a month for call off gp after being referred to by hospital for health concerns and to keep checks up to date. Phoned not even 2 seconds ended the call partner had to call back & say did get call back he described all his symptoms and is current conditions could relate. Doctor spoke over him didn't want to hear about past medical history and just kept saying migraines. With conditions he does have definitely not migraines.Even his mental health team had to tell doctors off because partners blood tests flagged rwd and gp did nothing about it.Update- My partner now needs on operation on his heart because his valves are not working properly. Thanks for nothing oldbury GP. If I didn't bagger for investigation about it he probably drop down with heart failure.You will be looking at his spine next for pain and cause

Told to call at 8am to get an appointment. Then when you call at 8 they are experiencing high call volumes. Just an excuse to get you off the phone. What are we paying our national insurance for? Place is an absolute joke

This has to be the worst doctors surgery ever. You never get the same day appointment. There’s no system to book online and the receptionist. Just want to get off the phone as quick as possible and just say call back tomorrow and see if you can get an appointment. Avoid all costs and find another and find another doctor surgery

Would give a rating of 0 if possible. Patient confidentiality is not well practiced at this doctors. A receptionist was very rude and shouted confidential information infront of the whole surgery waiting room. To say this is a place where you are supposed to feel comfortable and cared for - this is not the treatment you receive. In my experience today doctors did not seem to know what they were doing either - very unorganised.

Obviously as with all surgeries in the UK these days, it can be challenging to get an appointment sometimes, but I have received excellent care from the doctors here recently, especially Dr Ishtiaq, who not only treated me with genuine empathy and care yesterday, she even managed to get me an emergency referral to the hospital on the same night! Ten out of Ten, I hear so many negatives about GPs, but a number of times Oldbury have come up trumps for me, very friendly telephone and counter staff too.

Oldbury Health Centre is very hit and miss, Dr Dawson, Dr Okpo and Dr Endospy are amazing and few others including lovely Pearl and another receptionist or secretary Joanne- they're both respectful and caring. Keep it up, to the empolyees that are genuinely lovely and respectful, the rest seriously need some supervision with their calls. There's this one doctor (who I won't name and shame) that loves to rush me off the phone and is always quick to end the call and cut me whilst I'm speaking. The last call I had with him lasted just under 3 minutes and I had a lot to talk about yet it was so short. He always finds ways to end the call and rush you and I always find myself crying after speaking with him as I feel so so unheard and small. I suffer with ongoing mental health illness and suicidal thoughts that is believed to potentially be autism now. A few weeks ago (the last call I had with him), I had an urgent appointment( with the doctor I won't name and shame) where I was expressing symptoms and he said what do you want me to do about it?" then he said I should follow it up with my mental health team and at that point my psychiatrist appointment was not until late Jan 2024 and I was mentally falling apart. I needed help from this doctor and was rushed off the phone and denied any help. This has happened many many times and after quickly ends the call I end uphaving a meltdown after the call and unable to speak for a few hours after like my other episodes

I think Oldbury Medical Centre is on an upward curve, at the moment, although I'll qualify that comment by saying that it started from an extremely low baseline. They do now respond to emails, which they rarely did before, and you can now get F2F appointments. I've never had a problem with any of the GPs at the practice and I've just had a telephone appointment with Dr Okpo? which was very thorough. The star of the show though, in my opinion, is Dr Aggarwal: who is always excellent

I have been signed up at this surgery for just over 4 years, and have yet to have been able to book a single appointment! Told to call at 8am to book, you can phone and phone and phone and all you get is ‘call queues are at capacity, we aren’t able to present your call to be answered, please call back at another time’. If you’re lucky enough to actually get through 2 hours later at 10am, you’re told all appointments have gone and you have to go through the whole idiotic process again tomorrow at 8am! Utter waste of time. Cannot comment on service at the actual surgery as I have never in 4 years successfully passed the ‘make an appointment’ stage. Woeful to say the least.

Useless. This place is nothing like it was 20 years ago. The doctors can't be bothered to properly diagnose you now, they just throw tablets at you and hope you go away. They used to go above and beyond when I was a little lad suffering with epilepsy... Sadly, that's not the case anymore.