Urban Splash

I lived in Chips Apartments" in Urban Splash's marquee residential project "New Islington". Which

I just moved my company in to Beehive Mill. While there is still refurbishment works going on, we love our new office and can’t wait to see the end result!! From our initial viewing, moving in and our tenancy so far, I couldn’t recommend Urban Splash enough!

We recently purchased a two storey house in Irwell. We dealt with the nicest people who were so helpful We’ve had a few snagging items that needed to be fixed and this was done efficiently and effectively. Would definitely recommend Urban Splash, we love our home!

I have only been in an apartment 6 months, then told 1 week prior to the work starting that there will be 6 months worth of building work on the apartment. They clearly knew it was going to happen and left it to the last minute to tell us in the hope we would stay. There response well we didn't know the exact date so didn't want to tell you"

We were contracted to make a move for a tenant of Urban Splash by Ms Andrada Ben HamedWe should have been paid nearly £2000 at the end of April 2022It is now the end of June 2022 and we still haven't been paid.As a consequence of this lack of payment, Cheerful Removals has now ceased tradingI would NOT recommend this company or the unhelpful Ms Ben Hamed

The worst communication I have ever dealt with in my life.

I have just moved into Boat Shed & I love my new work-space. From the second I met the team, they couldn't have been more welcoming and accommodating. I would definitely recommend to a friend!

Urban Splash appear progressive, friendly and pro-active in both their media and when you first meet their representatives. DO NOT BE FOOLED. Once you have signed on that line, their empty promises, bad customer service and their pitiful maintenance service becomes clear. I lived in their property for two years- there were still maintenance jobs from before I moved in outstanding when I left, as the maintenance team deemed them 'too big' a job. We had no lights in our kitchen for three months over winter while they decided if they could be bothered to replace them.In all my contact with Urban Splash as a resident, their customer service was underwhelming and often fruitless. Often I had to ring several times about the same thing before anything was done. They overcharged rent on several occasions, their responses to complaints (when they bothered to respond) could be summed up as 'like it or leave' and they attempted charges that were specifically not allowed under the redress code they themselves had signed up to. Not to mention the underhand way I was deceived into signing for a condition report (Titled - hiding under the other piece of paper - Tenant Deductions).As for the company structure, when it suits them (like when they are increasing the rent or forcing you to sign an obligatory new fixed term contract) Places for People are the landlords and they are just an agent carrying out the will of the landlord. But if ever you mention you want to speak to your landlord about Urban Splash's terrible service and behaviour, suddenly it turns out that the relationship between US and PfP is much closer, and in effect US are management and decision maker, effectively operating as both landlord and agent. The way they use this relationship to extort money from customers is dodgy at best.My advice? Steer well clear.

The whole process with the commercial team from start to finish was exceptional! Would highly recommend this company. Such a delight to work with. Brilliant service!

I recently moved into my new apartment and it's amazing! The staff were outstanding throughout the process. I would highly recommend them.