Argos Newcastle Eldon Square

After purchasing a lot for Christmas and struggling to carry everything a lovely lady called Lyndsay had just finished her shift and offered to help carry my stuff to my car she’s a total credit to your team and thought she needs some recognition not just for going above and beyond as an employee but for being a lovely person too thank you again Lyndsay

Very helpfull staff. Went in today to buy a new phone. There was an issue with the self service machines that would not allow payment. However they went on their computers and a solution within 5 mins very good service and helpful staff

I last went to this Argos on the 19/03/21 and experienced the worst customer service I have ever experienced. The manager was incredibly rude about an error on Argos's behalf and refused to give me a refund due to covid.

It is located in the ground floor of eldon square. Spacious and the place equipped with electronic self kiosk and physical counters if there is a concern or trouble finding products. Very helpful staff and the turn around time is very fast after purchase to collection.The place has delivery and same day collection if the stock are available.

Absolute farce I ordered 6 items from argos and this farce started that I could not have items delivered as one items was not available to be delivered. However the Web site did not give any reason to this.When I went over I on Friday i was told not all the items were in stock and so I agreed to call back now on the Web site all items where shown as in stock.I was told I could go to the collections point t and do a car pick upi managed to get the items to the car all.Yesterday I was I recieved a notification that my last item was in today I wasn't to car collection and told I had to go to the counter in store as the argued that they could no issue the item. I have mobility issues can climbing stairs was not .y idea of dun at the counter the staff argued black was white that there was mo car collection for any item that was not over size or was not suitable to carry via eldon squareyet on Saturday they clearly stated this was possible le.The staff completely unhelpful argumentative and out and out arrogant .I will have have seco d thoughts ever using g Argis again more so when I could have got the same items £15 cheaper from John Lewis

Good location in Elton Square. friendly service includes habitat

This is the 2nd time I've been in this store the staff are rude and lazy, I asked if I could see the product which was the size of a hand and the lady said they do not show products due to keeping staff free to serve customers, however there were no customers in the store and about 4 members of staff not doing much, the staff at this store need re training in what is good customer service, I've worked in customer service for over 20 years myself,most of the staff here just seem miserable , and really unhappy, I will be avoiding this store in future

It's click and collect mainly it's a big store you look at the cataloge and pick what you want then place your oder

Received excellent service yesterday when I visited this store with a faulty item,I had been directed to attend the store and informed the Manager would exchange the item following a telephone to customer services.Helen the Manager pointed out that I had been misinformed and this was also evident when viewing the policy leaflet instore.Helen allowed me to make some phone calls and after some negotiation with a senior Manager, Helen agreed to exchange the item. Helen and the instore team went above and beyond to assist and a member of staff gave me a bottle of water from her locker!**10/10 all round especially to Helen**

Incompetent and rude!Returned a pre paid package through DPD and Argos showed up as a drop of point.As soon as I walk in the shop cherry ( looked at the ne tag) told me that it is too heavy and they can't process it due to size protocol. I asked her what the limit is and she repeated 3 times that they can't take it but won't tell me what is the limit. After I insisted I found out that the limit is 20 kg but my package is 14.5 then she tells me that I still can't drop it due to size ( limit was 60 by 60 by 120 ) and she insist that I have to measure it not her and gives me a lineard without any markings in it. I had to explain that the package is 30 by 30 by 60. But she still insists that I need to prove to her by measuring it in front of her. Finally they accepted the package but told me that it might be refused. I won't be shocked if the package goes missing. I understand that it is not easy work but If the staff are not happy to move heavy packages change jobs. Your company offers a service and handling packages is part of your job do it or find something else. Loads of students would love these jobs.