Parcelpal Express Ltd

i sent a parcel using this service, it was damaged along the way. i had insured it with this company, but they are not picking up the phone or replying back to the emails. they are complete liars and cheats

I tried to send a parcel to Switzerland from the UK. Parcelpal doesn't actually provide any transport itself but subcontracted to Parcel Force.Unfortunately on the way there, the parcel got exchanged with another one (seating cubes for a bank). When the parcel arrived to the Swiss post office, we noticed it was another Parcel (it was 4 times the size of mine in addition of having expensive VAT fees attached to it). After having contacted ParcelPal, they could not do anything so we waited for the wrong parcel to be shipped back to our house in the UK.Once we have proven that the parcel content was different from the initial package, we have asked to make a claim to recover the initial package value. The claim was denied on the basis that it took too long to put the claim in, but to put to claim you need confirmation that it is the wrong parcel, as such they have way to close the door to most claims...I will not reuse the service, next time I will pay the double and send with a trusted source to avoid 5 months of problems and a missing birthday gift.