Cadwaladers

The ice cream burger is delicious!! The staff were extremely kind and went out their way to give us a great experience. The lotus flavour in the burger is great and the bun is a beautiful combination with the cream.I'll be coming back for more!!

Dirty tables, staff who really didn't seem to care... Such a shame! Four of us came in and chose our desserts... Having cleared off our own table and made the most of being able to sit together. Then went to order, ignored by staff. Went to take away counter.... Told to go back to where I had akready been ignored. Went back as didn't want to cause a scene... Eventually served. No please, thank you or enjoy uttered by the staff member as she almost threw the desserts onto the still filthy table... The joy we had in eating £28 worth of desserts with minimal customer service and filthy table... Only the actual desserts got this up to a 3*

I've kept persuading myself to come here because I'm easily persuaded by vegan ice-cream options. Customer service is always pretty bad, though (often very bad) as it's always staffed by brand new incompetent teenagers. I suspect they only hire kids as they won't provide the reasonable pay and working conditions competent adults would expect

Excellent flavours and excellent service. Went 2 days consecutively and they recommended the combination of flavours. Absolutely brilliant and very satisfied with the combination of flavours. The vanilla, butterscotch, ripple all was superb.

The staff were very patient and friendly and didn’t make me feel bad when I had questions and was being indecisive on what I’ve cream to get.They had so many options that looked great and were clearly popular including some dairy free options. They seem to take allergies and intolerances seriously and are very accommodatingIt also seemed to be one of the few places we could find where you could actually sit down and grab a coffee, a very nice & big coffee!

Rude service. Given cutlery that was dirty. When I asked for a clean set, the waitress took my cutlery, threw it in the sink dramatically and then presented me with the cutlery pots and told me to pick my own! No apology.Also, the smoothies are advertised as gluten free on menus and ad boards but the mango isn't. We only know this as we asked them to double check. Clearly there has been very little allergen training here as the staff all looked blankly at each other when questioned, one team member even said 'you're asking the wrong person, shrugged and walked away'.The floor could do with a sweep and the menus a wipe. All the tables around us had cups, plates etc on from earlier customers.Also no food due to staff shortages. Yet we were the only table and there were 4 staff hanging around the counter.I'd advise going to one of the independent shops instead, where customer service is likely to be more of a priority.

I stayed in Tenby for a week with my partner and family. My partner and I went here basically every day — they have some of the best pancakes and waffles I’ve had, best bacon my partner has had, and if you do ever end up going here, Chloe makes the best kinder bueno milkshake you will ever have. That is a promise.

The manager there was so helpful in deciding the perfect ice cream. Very professional what an asset to a business. Being a EHO inspector myself she had high knowledge of safe food practices and allergy management which gave extra peace of mind. Would definitely return.

Dissapointing, was really looking forward to Cadwaladers, having been to other branches on our last visit to Wales. Obviously not enough or untrained staff. Table not clean, menus dirty. It was a hot day but it was absolutely freezing inside, A/C is great, but there's a limit... Some of us ordered paninis, some ice creams. The ice creams took ages, the others had finished their food a while before they arrived. Knickerbocker Glory looked good, sadly didn't taste as good.