Chancellors - Hereford Estate Agents

Had a wonderful experience with Chancellors and their lettings manager Lyndsey Collier. We were looking for a house for quite a while and had so many letting agencies making false promises like they would send a video of the property or come back to us later and never did... Not with Lyndsey, she did everything she said she would do. She came back to us at the times she promised us, always answered promptly and in the end found us a great house what so many others couldn't. And on top she was very lovely, so I would highly recommend her and chancellors.

Absolutely horrible company to deal with. We placed my recently deceased father's property in their hands and signed their agreement online under pressure. On looking at the small print shortly after signing their digital contract I saw that although our commission rate was low the marketing costs were not by any means inclusive. By coincidence my sister in law was selling her property with Chancellors at the same time and confirmed that they have had a terrible experience with Chancellors and were getting regular marketing bills for hundreds of pounds. After 72 hours I exercised my right to withdraw from the contract as was my prerogative during the 14 day cooling off period. I then received a bill for over £200 for costs accrued during that 72 hour period and an email which was claiming that they may be entitled to a fee, even if our new agents sold the property. At this point they hadn't actually done any work of note. We hadn't even had photos taken or a for sale marketing pack completed. This email did not factor in that our contract was by then null and void as we'd exercised our right to withdraw during the 14 day cooling off period. Credit control pursued the payment and I eventually paid £180 after they'd very kindly deducted their £36 charge for erecting a for sale sign AFTER I'd given notice that we no longer wished to proceed. I'd advise anyone thinking of going with Chancellors to scrutinise the contract before signing anything. We are now with a reputable agent who agreed a sale within days of being instructed and the marketing and pictures were so much more attractive and of a higher quality than for other similar properties marketed with Chancellors. According to the t&c's in the Chancellors contract it would appear that they don't provide any follow up to progress the transaction once a sale has been agreed, unless you sign a separate contract with their nominated conveyancer at an additional fee. This has been an incredibly stressful experience whilst coping with a painful bereavement and I would implore anyone thinking of signing up with Chancellors to exercise caution as they don't let anyone go easily, charge for anything and everything their extensive t & c's permit and pursue the debt aggressively.

Chris and all his team in the Hereford Branch are fantastic they have gone above and beyond dealing with the sale of my property. They have been so efficient from the day I first enquired and have made the whole thing so stress free and easy. Chris's communications and the process as a whole at Chancellors is 5 Star and I will continue to recommend them as an Estate Agent to everyone I know. Very professional and exceeded expectation.

Everyone I have spoken to at Chancellors has been lovely and very helpful. They are quick in responding to any questions you may have and keep you up to date on how your sale is going.However, when we found a buyer and were passed on to chancellors sales progression team it was a different story. Unlike the team at Hereford, these people were unhelpful and frustrating to work with.A couple times when I called them they answered the phone with ‘alright mate’, obviously not expecting it to be a customer on the line. Very unprofessional.It’s a shame that the sales team could not match the great service that we got from the Hereford branch.

Often not a fan of writing reviews and have never complained in my life.But this company tops it, would absolutely not recommend.One word, 'No human/moral/legal' face. Absolutely out to rip you off and do so with a smile.

I recently contacted Chancellors to provide a rental estimate for my property. I had the pleasure of meeting Lyndsey and found her to be knowledgeable, professional as well as a warm person who listened carefully to my situation and needs. Written and verbal responses have been quick and the online account is a helpful way to manage your rental/sale with the company. So far I would certainly recommend!

Lyndsey at Chancellors gave fantastic service in the letting of my property.Found several potential tenants within a week and helped me choose the right person for my place. Very happy indeed and have received communication every step of the way and has organised everything making it an easy process indeed.Thank you Lyndsey

Excellent first experience of Chancellors, Hereford. Negotiator Maddy Morris-Shepherd confirmed my viewing with a friendly phone call. and (with colleague Paige) gave a similarly warm welcome at the property. Leading, Maddy showed clear commitment to vendor's interests, but with a fair and balanced presentation. Chris who arranged the appointment was very helpful and knowledgeable about the property too. Impressive!

My experience of Chancellors so far has been absolutely superb. Lilli is a credit to the business, she is knowledgeable, enthusiastic and has so far provided excellent customer service. Thank you

Chris and all at Chancellors have been a great help to us during the sale of our property. Very quick and efficient at ensuring that the process was made as easy as possible for us. Communication between myself and Chris really helped to put our mind at ease and minimise stress during the process. I can't recommend them enough. The whole experience has been great and customer care has been amazing.