Cotswold Wedding Veils - Now Cotswold Bridal Accessories

I ordered my belt for my wedding dress which is in couple of weeks. Sharon went over and beyond to accommodate my wishes when the belt I wanted wasn't available anymore. She was helpful, friendly and deliver amazing customer service. I can't recommend her enough. She made me feel special and was very apologetic when the belt I wanted wasn't available, but came with amazing solutions.

I ordered three item with this company. A faux fur cape, a brooch and a bridal belt. I waited for over a week for the items to be despatched and although it says on the website that some items have to be ordered in (which isn’t made very clear might I add) it also states that they will be in touch with you should any item need to be ordered especially. This wasn’t the case, I had to message them a week later to chase them up on what was going on with my order. I was told that they were waiting on an order of the faux fur capes. I then asked them to cancel the brooch and the cape (as time had been ticking away, and needed the items fast). They did so, and sent out my belt quickly. When it arrived I thought it was ok, but nowhere near worth the money I paid for it! I’ve tried getting in touch with this company several times via their “chat” function on the website because I still haven’t received a refund for the items that have been cancelled! It’s like getting blood out of a stone! I still haven’t heard anything and they still have my money. I’m very unhappy and will not be using nor recommending this company ever again. Absolute shambles.

Outstanding customer service and beautiful products. My veil and jewellery set are stunning.