Lloyds Pharmacy

Awful service, no option to use your own local pharmacy. Chaotic booking system. The prescription queue is mixed with the pick up queue.At least an hours wait.Numbers called in random fashion.No separate queue for previous day orders, queues build up while the staff try to identify their prescriptions.Woefully understaffed.

Should have received my Cancer medications last week, tried ringing but it's either engaged or they pick up and put it straight down. Totally inadequate service given it's attached to a major hospital. System needs looking at urgently.

Apaling customer service, to small, refused to accept a Cancer Consultants request for a prescription, because it wasn't written properly, when I returned to speak to him about it , he was not best pleased. I waited nearly 45 minutes for the prescription, then to be told it was wrong, and then with the same prescription written in the same way had to wait another 30 minutes to get the prescription. What a joke . Long queues and lots of disgruntled and angry people waiting ages for their prescriptions. If you want the contact to dispense then staff it properly..0 out of 10.

If it wasn’t for one particular store colleague named Nicky, my review would have been 1 star.I’d like to provide feedback about one of your Derriford hospital, Plymouth staff named Nicky. She went above and beyond for me today and I’m so very grateful.I’m not sure if you’re aware how chaotic it is in that particular pharmacy. I’ve been trying to get my daughters melatonin for some time and due to the waits there this is my 3rd attempt and she’s now ran out. First try the wait was over an hour and my parking had ran out and I had to leave. 2nd try I waited about 45 minutes to be told they don’t have it but it’ll definitely be in the following day. Today I waited another considerable amount of time to be told they still don’t have it! I explained the situation to Nicky, despite being rushed off her feet she not only listened but she came up with a solution. She called the CDC Dr herself and asked him for an alternative pill form and got the prescription to me today, this saved me so much hassle, parking money, time and stress. Even watching her whilst I was waiting I cannot sing her praises enough. She was training staff on the job and making sure data in the form of people’s prescriptions were kept secure. She really deserves so much praise for the incredible job she’s doing in such a stressful environment.

A NHS Joke! Shame on you Derriford Hospital and Lloyds!The service is simply appalling,. In 2023 being treated that is simply unacceptable. We are no longer patients, we are NHS number.s Shame on you Lloyds and shame on you NHS. And I left without my medications! Lloyds and Derriford Hospital would do well to remember they are dealing with patient ie:sick people and tax payers.

Staff are at breaking point!!! My medication and also the three customer’s in front of me couldn’t be found. With queues out the door and one member of staff serving. I waited for over an hour on two separate days after dropping off my prescription two days earlier, to be told they couldn’t find it. Its a desperate situation and the pharmacy is just far too small. I hope Lloyds pharmacy are planning to move to a bigger site in the hospital very soon. The staff deserve everyone’s patience and also a medal to work under this sort of pressure and chaos.

Just today took me over an hour to get my prescription and still I need to go back because they didn’t have all that I needed. There were people that were waiting 1:45. Shame Lloyds pharmacy you should take care off your customers better.

After going to pick up my prescription & queuing for 30 minutes to get in, I was told to come back in another 40 minutes, which turned out to be over 1.5 hours in the freezing cold outside, surrounded by sick, old people shivering whilst also waiting for their prescriptions to be filled. The staff didn’t help as they thought it was a joke. A shameful way to treat the sick & elderly!

Absolutely terrible. waited 11/4 hours to be told that there was nil. stock. Not the staffs fault. The total incompetence and greed of Lloyds management puts the staff in impossible working conditions. Plenty of room on site for money making M&S but not for vital pharmacy services. The NHS must waste tens or hundreds of thousand of hours at this useless privatised site. Disgrace caused by Tory ideology.