Goodchilds

I was trying to book a viewing over 2 weeks after many phone calls finally manage to book a viewing for this Sunday and I've got confirmation emails etc . All of sudden I just wanted to double check with the estate agent today still everything is good for tomorrow and thanks to Rhys seems he is the only person willing to work in the office he told me someone placed an offer yesterday and landlord is agreed the price . Even tho they knew I was coming from London to Stoke on trent to see the property and no one bothered themselves to inform me my viewing has been cancelled . They really need to improve their customer service and experience of employees. Thanks again Rhys not to wasting my time .

Confirmed viewing, over 2 hour round trip and didn't even bother to show.Then fobbed me off with excuse that they cant contact there staff that is doing viewing and no spare keys(forgot to book us in basically)

Can't reccomend Goodchilds enough! I moved from a different agent as I wasn't happy with the service and I'm so glad I did! I was able to speak to any staff member regarding the sale of my house and they were always very informative and communicated well with each other and myself. Thank you so much!

Always a pleasure and never a chore working with team Goodchilds. They imaged and listed a sale property very promptly which garnered offers, a sale agreement was soon in motion. Great team, thanks all.

Wanted to buy an Investment apartment list by them. I asked for lease details and was told I cannot get details of lease until I buy the property. And they call it corporate sale. I wanted to know how long the lease is, what are the ground rents/service charges and rules of revision of those charges. I was told by the lady that these details will only be given after the sale is done.First impression is that she just didnt want to give those details. Kind of very unprofessional approach to say the least.UPDATE: The property I inquired about is listed since September 2022. May be a corporate sale hasn't gone through in 7 months, nor you got any details of lease. But thanks for your response.

Absolutely phenomenal. The team at Goodchilds have been exceptional throughout the process of myself and my partner getting onto the property ladder.Rhys in particular has always gave so much of his time helping us to get our perfect home in penkhull village. Being first time buyers, we never felt overwhelmed and all of our questions were answered extremely quickly. I couldn't recommend Goodchilds enough! A huge, huge thank you!

Listed property with photos and walk through without delay. We were very surprised at the valuation (a lot higher than expected) but Goodchilds knowledge of the property market was impressive , evidenced by the number of viewings , offers and final sale price.A huge thank you to the Hanley team.All members of the team were very pleasant and always helpful and informative.Rhys who I primarily dealt with regarding the sale of the property was very proactive and always kept me informed of progress.We found Goodchilds team to be always accessible, easy to talk to and no enquiry was ever ignored.Totally professional and diligent. No hesitation in recommending them if you have a property to sell.

After living in my property for 18 years I decided to down size as my daughter had left home i was really scared at the beginning as like most things a lot had changed since I brought my property I was in .After putting my house up previously with another local Estate agents and they were not brilliant I decided to go with Goodchilds as my daughter had rented from and found them to be very professional.They came out and from the beginning were professional and understanding .My property sold after a couple of months and I have now moved to a village .Would highly recommend theses guys to sell your house at reasonable price .Special thanks to Ryhs andCharlotte would highly recommend.

Absolutely abismal service, basically they put you in a bidding war with other potential buyers, promised that a property would be taken off the market once a satisfactory offer was made, then continued to promote the property, followed by phone calls asking if we'd like to increase our offer andusing technical IT issues to muddy the details. Discusting Morales and courtesy. Stear clear at all costs.