Warren James Jewellers - Solihull

Ive visited shop twice managed to get what i wanted

Went with my daughter in law to get her wedding ring and it was closed for staff training Why!! In the middle of the day and we weren't the only one's to be surprised they were closed Went to a different jewellers

went earlier today with my friend, we’ve been before a few months ago and staff were so lovely, today the customer service was just not it. a blonde foreign-speaking lady made both myself and my friend feel very uncomfortable as she threw backhanded, aggressive rude comments towards us while giving us dirty looks while rolling her eyes when my friend had an inquiry. big up to usual staff who are excellent with customer service, but me and my friend who are both just 17 year olds shouldn’t have faced such awful customer service - it wouldn’t kill you to have good customer service especially if you’d actually like to keep your job and give the store a good reputation!!

Very friendly, helpful and reasonably priced

I went to exchange the ring size for my niece the woman there was so rude, she said it’s been worn and then she said it’s not the same size on the receipt, she was implying that it wasn’t even theirs! I was furious, she then said they don’t have the size I needed and instead got me to pay £35 more for another ring in the size I needed!Very bad service, caused me so much stress! wouldn’t recommend them or even go there again!

Like this shop because it doesn't RIP you off when you buy jewlery staff are helpful not pushy at all will definitely be shopping there again

My jewellery wasn't polished to its full potential, the staff were rude and said that a specific necklace would not suit my sheep back in wales. this has upset me but I will be willing to try it as long as it doesn't offend me or my sheep again

Very helpful and friendly staff. Good value as well.

Great staff. Good prices. Lovely pieces of jewellery for any family member. Would definitelyrecommend.

Rude staff will never go there again. Rubbish Customer service they all just stand there like zombies like they don’t give a damn about their job. They need to learn how to crack a smile.