Hotel Chocolat

The chocolate milkshakes in the cafe were nice and the mousse they used to top it was soooo good, I could have eaten an entire bowl of it on it's own! Can get quite busy at times and you might not get seats but it has a chilled atmosphere even when busy.

Hotel Chocolat is known for its quality and fab chocolate and now there is a cafe, we had lovely ice cream with sauces.There was a queue which didnt move fast, but it was because the staff cleared and cleaned uo after each customer, that made me happy to wait as it showed they cared. Great staff and friendly service.

I was looking forward to having a hot drink with a friend at Hotel Chocolat but it’s odd. The seating area isn’t inviting, the girls behind the counter didn’t really acknowledge me when I walked in even though I said ‘hi’.There were several dirty tables that hadn’t been cleared and the girls behind the counter were just chatting.When our drinks were ready they just shouted our order.My mocha was OK, the flavour of the coffee was bland and the dark chocolate flavour non-existent. It was £4.45 for a regular which is overpriced.My friend loved her hot chocolate but it was over filled and leaked cream.There are so many excellent independent coffee shops in Norwich - I would rather give them my money not MARS.

I was served my Lindsay and my experience was great . I was having a bad day but Lindsay was so kind and cheery that she made my day much better ! Would really recommend coming to this branch service is great and food is also great !

Had a lovely Mocca and hot chocolate drink in there cafe we also purchased some chocolate mixer for our newly purchased velvertiser, staff were friendly and helpful.

Ordered hot chocolate with thick chocolate cream on top. After sitting down to drink it, I realised it was iced chocolate shake. Once I realised this, I returned it to the counter to tell the female server who has worked there for some time, she didn't offer to change it, and said they do hot and cold versiobs. She then turned her back on me to talk to a colleague, surprised I waited for a short time then left - will never return to store.The single drink was priced at £4.95 so obviously, my expectations were quite rightly high.

That drink was to die for not had anything like it beforeLittle advice make a free account on the app before going or before paying and get 20% off everything thing in store including the cafeAnd they have some exclusive deals too

What lovely people. The café staff at the Norwich shop are first class. Very friendly, helpful and sincere. I was feeling a bit under the weather when I visited today and just wanted a hot milk. Even though this isn't on the menu they were able to accommodate my request. I left feeling much better than when I walked in. Thank you and well done.

They provide delicious chocolate, I particularly like their ice cream. I've also got their Velvetiser hot chocolate maker, which is very nice.