Wok & Eat

We’ve ordered from here multiple times, food is great, but the time it takes to deliver every time is a joke, doesn’t matter what day of the week you order it takes hours to deliver your food, not sure what there doing, by the time it arrives you no longer want it. You call & always get the same answers. Delayed again this evening, ordered waited, delayed, hours before it arrives. Boring. Not ordering again.

Drove 15 minutes to the restaurant to order and pick up food, as ringing or home delivery waiting times are not usually great. Ordered food which was a small order of 4 dishes & chips (£28).Got home with food. Sweet and Sour sauce missing. This also happened in February of this year. Too far to go back there to get sauce. A chicken ball also missing. Rang the restaurant. Young girl that answered not very bothered - told her this was the second time this had happened & that it ruined the meal as the rest of the dishes are dry. She said she doesn’t have time to listen to me moaning so what do I want to do! I said I couldn’t believe she had just spoken to me like that. She said ‘you know we are busy, and a member of staff has vomited and gone off sick so now I’m on my own’. She then said she would refund the sweet & sour dish. I said fine, but it’s annoying it’s the second time it’s happened as it affects the whole meal as we use it as a sauce on whole meal & perhaps they should have a checking mechanism and it was only a small order. Her reply was that the sauce is for the chicken balls only so she doesn’t understand what my problem is & overall was very rude. Perhaps they should consider more staff or their current methods of service if reoccurring issues with getting orders wrong.I’ve used this takeaway since it first opened many years ago. Service has greatly gone down. On another previous occasion we ordered food to be delivered, and it took over 4 hours arriving after 10pm with children to be fed. They wouldn’t answer the phone & we already went out and purchased alternative food as didn’t know if it would arrive. We couldn’t get any refund or partial refund on this occasion either.Takeaways for us are a treat and should be an enjoyable experience & so unfortunately I won’t be using this takeaway again.

Food is nice but the wait time is ridiculous, it took over 2 and a half hours for my order to arrive.. I only ordered soup, rice and a drink.

I ordered take away a few times from this restaurant, each time has been pretty consistent with the quality, it's one of the better, more flavourful places around this part of Peterborough.

Front staff constantly on their phone at the tills, sitting around smoking vapes inside too, don’t think the manager cares that much, food was alright, not the best but it’s the staff that annoyed me quite a bit

First time I have ordered food from this takeaway ordered through food hub,not impressed with it at all,delivery was what it said it would be,food was lukewarm, chips where overcooked and the curry sauce was tasteless and very runny,don't think I will be ordering from there again. By the way the crispy seaweed was by far the tastiest of the whole order

The fella picked me up a takeaway from here this evening. Chicken chou main, chips and prawn crackers. He said the staff were very polite and friendly, the food well its the best I've had in a very long time. Will definitely recommend and go back there. Fella also said its very clean and tidy.

1 hr 40 mins for delivery, average food, shocking delivery times!

Pre ordered at 5.40pm for delivery 7.05pm. Called at 7pm to ensure it was on its way... Called 3 times with no answer. Got a call back and the woman didn't know about our order so told us she would call back. On the call back, we were told there was an 'issue with the system', so would be another 20/30 minutes. No apologies or anything. This is the 2nd time we have had an extremely late order even though we pre ordered. We asked to cancel the order and have gone to Beijing Supreme instead.

Personally I do not eat Chinese food but the missus does and she says it tastes great. Staff are extremely friendly and you can see the chefs cooking your food.