Hudson Energy UK

If I could give less stars i would. Not only the worst energy company ever but the worst company full stop! Cannot answer simple emails, cannot get a smart meter installed without messing up meter serial numbers. Cannot generate a final bill in under 10 weeks! Then have the cheek to offer a goodwill when contact the ombudsman then take money from my account without me ever seeing the good will. Absolute joke! How they are allowed to provide energy is beyond me! No wonder the energy sector has such a bad rep! Avoid like the plague!

Unable to leave zero stars for this useless excuse of a company. I know Hudson Energy via Greenstar Energy. Beyond useless!! Customer service representatives do not actively listen meaning you have to explain issues multiple times. There's still no guarantee that common sense will prevail or that they won't just hang up on you.The incompetence extends to management as the processes within this organisation are failing left right and centre.I switched to another provider and my digital meter stopped working. Greenstar blamed me for this even though before switching I called to let them know and they told me the meter would work with any provider. I have queried the bill they have sent and it has taken 5 different reps to understand my query.I speak very good English by the way as you may be able to tell from this written review.Don't waste your time so much of it will be lost trying to correspond with this company effectively.

Complete and totally useless. I have been trying to sort out correct meter readings for both gas and electric. Electric meter had broken and it took 3 appointments to sort out. First appointment they sent a meter reader, even though I made it very clear the meter was broken and no reading was showing. I send emails querying £600 bill and respond that they note my comments and will respond in the next 7 days. Instead I receive another bill stating I owe over £600 amend to pay immediate. I then call Green Star Energy customer service and just advise to ingore it. I pay by direct debit every month, yet they keep advising I am in arrears. I then notice they have not taken the direct debit for 2 months, so I call Green Star Energy and they advise it is their error and will take direct debits next month. Which they then did, but could not explain why this has happened. After numerous phone calls and emails I have still not had my bill amended and my queries and complaint addressed. I advised then I would contact the Ombudsman if I had not received an answer. I am now addressing the issues with the OS Ombudsman. The service or rather lack of service Green Star Energy is disgusting and not acceptable. When are they going to sort themselves out!!!

Still no gas card 6 weeks after moving in despite them saying they have sent it 4 times. However I am receiving letters telling me the tariff has gone up. hmm. Thankfully not on a direct debit so have switched now. Also have made a complaint but no follow up despite receiving a letter saying they would follow up. Can I complain about a complaint? Zero stars.

This is the first company i was with when i purchased my house. I can see there are quite a few Negative reviews but for me this company gave me nothing but great service. As a gift for choosing this company i got a free night away. My direct debit never changed. My final bill was clear. I did not have to call constantly to sort my meter reads or other issues. There was a problem with meter reads but they sorted it out quickly and professionally. I was always kept Inthe loop. And for me this company wasPositive experience. I would recommend them based on my experience

Been left Hudson for 6 months now. Looked at my bank statement and noticed they had been back in my account for £270 when they had already had their last payment many months ago. Spent around 17 hours over the last ten days trying to speak to someone. No answer. These people are gangsters, thieves and should be struck off. Now gone to Trading Standards to report the theft and report them.These Companies should be struck off. The worst experience I’ve ever had. Thought e on and BT were awful. They are fourth division compared to these premier leaguers. Avoid. Spent a few quid more....it’s worth it to avoid the alarm and distress not to mention the hours and hours on the phone without having actually spoken to anyone.AVOID THESE GANGSTERS. They are criminals !!

I was told in March that I'll be switching to another energy company from the actual Scottish power. After the confirmation date of the switching, Scottish power started bombarding me with bills for me to pay. I tried to contact green energy by e- mails and phone for clarification but up till today I haven't got any response.I don't blame the company, but I do blame the regulators who have systematically allowed some people to feast on others.Every detail is cloudy when you mistakingly contact them for a better or cheaper energy supply.......full of deceit and unclear. I will never recommend this company to anyone.

They erroneously took £686 from my bank account leaving me literally destitute. I informed them in early July, they promised me a refund within 10 working days. It didn't arrive... So I called them again. They had cancelled the refund because they hadn't had a reading for 60 days. Ridiculous. I gave them a reading, and was promised a call back within 3 days... It didn't come. They only eventually issued a refund after I contacted my bank to claim it back through the direct debit guarantee. I should have done this straight away, but erroneously assumed I was dealing with honest brokers. I also said I would be contacting Ofgem and radio 4.Absolute nightmare

Awful experience with this company. They failed to tell me that my direct debit was well under our actual usage so we ended up owing them about £1000. I paid that and (I thought!) closed my account in July 2018. In January 2019 they charge me a further £325 without notification or explanation. This was my 'final bill'. The delay was due to 'billing team backlog'. I did not expect to get another bill. As a company whose entire business model is based on providing relatively simple consumer services they should be excellent at managing their customer accounts. They are not excellent. Zero stars.

Worst company we have ever dealt with.We have a direct debit with this company. In the past two weeks not only have they taken their direct debit, they have also taken £547 which we do not even owe them. Last week they put it back so why make the same mistake again. When we get our money back again we will cancel the direct debit and will be switching supplier at the earliest opportunity.