English Ford

I have always gone back to the dealership because the customer support is absolutely brilliant and Karen has always gone above and beyond to get us the best deal that suits our needs etc. Thanks again for our latest deal it was really good.

I was unable to source the exact car I wanted locally so searched farther afield.English Ford had the exact car I wanted in stock, Joel handled the part exchange and sale in a friendly and professional manner and I was very happy with the deal done. Total stress free purchase.Big thank you to Joel and English Ford.

I bought a Ford Freedom wheelchair-accessible vehicle from a wheelchair car sale company. 14k mile with service history.After I’d done almost 5k I had an issue with the gearbox so I’ve taken it to diagnose it and they told me the gearbox oil and cooling got mixed (there was no leak or any light on the dashboard) so I need a new gearbox which will cost over 7 THOUSAND POUNDS !!!I’ve asked service manager Adam to ask Ford for goodwill and he did but Ford refused goodwill, they asked me to bring the service invoice done before 12k miles. So I’ve called Allied Mobility to provide me with that and I took that to Poole Ford. Again they denied Goodwill because on the invoice it shows the part number; rather than the grade of oil, so they asked me to provide that. I’ve called Allied again and asked them to send me an email showing what grade of oil it is with the part number, which they did. I've taken that to Ford and again they denied Goodwill because the email is not an official letter. So I called Allied again and explained the situation and I’ve been told because of GDPR we can’t provide details of the full invoice owner because it has his details on it! So what do I need to do?Allied is (apparently) ford approved services company so they told me to ask Ford to call them and they can tell what oil has been changed. Again Ford denied doing that too!!!Ford is the most unhelpful and unprofessional company I’ve ever dealt with by far now. It has been very disappointing for me as I'm a taxi driver carrying special needs pupils from home to school and school to home each day. It's been 1 month since I’ve been dealing with this and it affected my life not being able to work!!!I will never buy a Ford brand car ever!

Recently went to view and test drive a used car here. The process was simple and straightforward - just needed my driving license. The only thing of note is the excess you would have to pay if you had an accident and were found at fault was unusually high when compared with other places I went. Do expect the standard spiel ref. Paint protection and Gap insurancene - but you get this at all large dealers.

The service team were very professional, understood my needs to get my van back so I could return to work and got it serviced as quickly as possible, kept me informed on the progress and handed my van back earlier than the estimated time which was really helpful

My whole experience was amazing. My Motobilty car representative was amazing she kept me informed throughout the process regularly giving me updates. She was so pleasant and brilliant at her job. I would recommend the ford showroom at Poole as the no 1 dealership

An amazing experience with Poole fords with my first brand new car purchase very helpful staff kept me updated throughout production of my car and I was made to feel so special when I went to collect my car would recommend Poole fords yarrow rd to every one

Kathy was very helpful in choosing my new car. A very pleasing experience from start to the delivery of my car.

Overall a good service. I just wish the sales team could explain how things like the L button on my gear selection works and how to use my dashcam