Furniture Village - Gateshead

Took my elderly parents toUpgrade their dining room table and side board.We were kindly supported and advised by Richard Brennan in the Gateshead Store, parents are absolutely thrilled with the service they received, as well as their new furniture.Richard stood out and his customer service is outstanding .I would recommend this store, staff and furniture to anyone looking for a high quality service which is very RARE these days.Ooh complimentary cappuccino and toilets in store too.Continue enjoying your career Richard Brennan

First classWhat a breath of fresh air to receive friendly, efficient, and professional service. All due to Jane Walker. The furniture there is all high-end and I am delighted with the sofa and armchair I have ordered. I was even given refreshments and nibbles. Furniture Village beside the Metro Centre Will be the first place that I go to for furniture from now on. Such a pleasant experience.

We had a great experience purchasing our new dining table and chairs - Tim who helped us was really great at answering questions but also giving us the space to decide what we wanted - very knowledgeable about product and finance options. We love our new table and appreciate Tim's help and time today :-) - Rosie and Matt!

So happy with our new table. The sales exec who looked after us (Anja) was great from start to finish. Delivery was so quick and seamless. Completely exceeded our expectations. Thank you again and we will be back.

Richard on sales was very helpful and offered us a coffeethe time we waited on a computer to put the sale through. There was no pressure to buy the goods, which I find puts you off buying, would reccomend this shop and will be back in the future.

Great service from Rosie very professional & friendly, give us all the information we needed to make our decision. This is our second purchase from furniture village and have never had any issues.

I have to say that from start to finish my experience with furniture village has been excellent.The staff in the gateshead store were knowledgable, polite and didn't crowd me while I selected my new suite.I took delivery of my suite in July, the delivery chaps wore plastic over shoes and were very careful.On using the suite I noticed a small fault on the recliner and rang the customer care line (11/9/23), I spoke to Joseph who was very helpful and directed me to send photos and an email, I was contacted the next day by a young lady who said she would pass on my query to the technician. I received a call on the 13th to arrange for a technician to call on 15th. I was notified the night before of my time slot. The technician turned up on time was very polite, sorted the problem and has just left.Excellent customer service.

We had exceptional customer service from Craig Bossons today while we were deciding between three makes of bed. Craig gave knowledgeable and professional advice on all the products we were interested in and gave us plenty of time and privacy to consider our options and make a decision.

Richard Brennan was superb with us today. Made to feel very welcome and his customer service was fantastic. No hard sell which we loved. Friendly and interactive with our children too. Very good experience would definitely recommend.