Homebase - St Albans Hatfield Road

Some great new ranges in store. Lots of plants to choose from to help brighten up the garden.

I urgently needed gas for my barbecue and headed to Homebase St Albans close to closing time. I was met by an absolute gentleman who was calm, helpful, and an amazing communicator. He assisted me in purchasing a new attachment and gas cylinder for my old propane tank without any rush. I'm incredibly thankful for the outstanding service and highly recommend this store.

All employees who helped with my situation were very helpful, saved a Tin of paint of a certain colour, kept it for me, I thanked all concerned personally, well done Homebase.

It's a few years since I visited a Homebase store. They had a huge selection of items and some of the staff were very helpful. My main problem was the pricing policy. I went in to buy a curtain rod. I only wanted a little one to cover the entrance to a built in wardrobe. I found one marked clearly at £11. The description on the price tag fitted the item underneath. When I got to the checkout is was £22. I put it back on the shelf. I then went to the returns desk to show the photograph and explain that the pricing was misleading. They told me that the price ticket was for the item above it. I went back and couldn't see an item above it! I then decided I'd like a birdtable for my back garden. I found one and was pleased to read it was 'half price'. Again, when I got to the checkout I found out it was the full price marked on the label. The assistant took me back to the shelf and showed me the tiny print on the label saying that the original price was twice the marked one.Are they being deliberately misleading?!

Got some paint mixed and the member of staff did not click the lid down properly. As a result paint leaked everywhere in my car and all onto our drive. When complaining to the store I was told that it's the customers responsibility to make sure products are transported safely" on leaving the store (even though we had no idea the lid was not secured.)"

Great price on tiles at the moment but stock levels are bit low buy 1 get 1 ½price on most tiles wall and floor bargain don't miss out

Not A great experience. I didn't find what I was looking for but found something else I could make use of. Couldn't pay as there was no one on the tills. There were 2 on customer services though, one yawning loudly, it didn't say if I could pay there that I could see. Lol. I just left as I didn't have time to sort it out. Not annoyed with them, I was asked to review and saying what happened. If I have to go again, I shall be prepared. Go armed or something.

I went last week to buy a lawn mover, and the person at the counter was very helpful and showed items on their website.I was very happy with the service, so I ended up buying and used the lawn mover.I am very happy with the service