Halo Accident Repair Centre Cardiff

Had an accident in my car my insurance company put me through Halo they phoned me up and arranged to pick up my car and leave a courtesy car, at a time to suit me. Had car back on the Friday all repairs completed and to a very high standard. Very quick and easy ,and all done with in a week of accident. Very impressed with their service professionalism and how friendly they were.

Fantastic! I had a nasty smash and thought my car wasn't repairable. Their customer service was outstanding and my car was back to looking brand new within a few days! Excellent job! I couldn't thank them enough!

My car was dented by another party. Their insurer sent me to Halo. The nearest date they could do was in 3 months time. I accepted this but was surprised was such a long wait.The week the car was due to go in for repair (3 months after original accident) they called me to say they were behind and the nearest date they could do was another 3 months time!Based on this I can’t rate their repair but I am rating them based on customer service and waiting time.Even when they phoned me to rearrange the date they put me on hold while they “checked availability”… surely if you are phoning a customer to rearrange their appointment you would have the diary open with a couple of options to offer to them. Putting them on hold when you’ve called them is odd customer service model. Madness

This company still hasn't completed my repair 10 months later as still waiting for parts. There has been no sense of urgency when I've called repeatedly

Quick professional service..friendly staff kept me updated on work in progress

My father in law had his car repaired here, I went with him, genuine professional service. Incredibly fast and friendly staff. Courtesy car was a new small car but more than adequate. Next day service! Very impressed.

I had a minor accident this Wednesday afternoon. The vehicle was collected am the very next day and returned to me PM today (Friday). The condition is as good as new, cant thank them enough for their service. Highly recommended.

DO NOT USE HALO...Worst paint job I have ever witnessed, my BMW went in for a minor repair through Tesco insurance, gave me a Kia picanto 1.0 as a courtesy car.The car was delivered back to me after spending a day in the bodyshop, the whole of the front bumper was covered in orange peel, I called the body shop and advised them that I wasn't happy with the finish, they arranged a time and date and the car was picked up again..they then dropped the car back to me again with exactly the same issue.I called them again, complained and managed to speak to a manager (Rick) who advised that the car had been checked by a quality assessor and himself and that was the best finish they could achieve and that I should contact my insurance company.My insurances company arranged an private assessor to inspect the vehicle.Guess what the assessor agreed with me and advised me that the work was not up to scratch.I'm still waiting for Rick the manager to call me.

AVOID! AVOID! AVOID!My car has been to HALO Cardiff 3 times to repair a wing dent - still not satisfied with the repair.1st Repair Feb Thurs 18th returned within 24 hours Fri 19th Feb - Paint wrong colour and still wet, swage lines rounded, bits in paint that when removed took the paint with it, full of filler, runs in the paint, raw paint edge under the arch of bumper, bits in the paint on the bumper and the bonnet. Car rejected and taken straight back!2nd Repair Taken back 19th Feb returned Tues 23rd Feb - Paint colour better but still wet and the blend line into previously painted door was extremely visible (as wrong colour used to paint the door the first time, runs and paint build up, swage lines still not correct, bits in the paint on the bumper and bonnet again, filler of some kind rubbed off onto opposite side of the car ???. Rejected the car again but kept as advised by the insurance company as they were getting a field engineer to inspect the car.Field Engineer viewed the vehicle on 25th Feb and agreed with all of our concerns and said if it was his personal choice he wouldn't give them a 3rd chance but to get it done and get the lifetime guarantee they should correct it. He raised the report which highlighted everything and noted that a new wing had to be purchased and all the other issues to be resolved.The vehicle was worked on for the 3rd time between 14th and 21st May .When I arrived at HALO Cardiff my husband and I could immediately see the blend line was still there along with a few other brighter white patches on the door. I went into reception and said to Tracey that it wasn't looking good, her response was well they won't be doing it again!!" We asked Dan